TeamSupport
 | The topic of this article may not meet Wikipedia's general notability guideline. (July 2025) |
| Company type | Private |
|---|---|
| Industry | Software |
| Founded | 2009 |
| Founder | Robert C. Johnson Eric Harrington |
| Headquarters | Dallas, Texas, U.S. |
Key people | Grant Stanis (CEO) Robert C. Johnson (co-founder, board) |
| Products | Help-desk ticketing, live chat, customer-success software |
| Website | www |
TeamSupport is an American software company that provides a cloud-based customer-support platform for business-to-business (B2B) technology vendors.[1]
History
[edit]The firm was founded in Dallas in 2009 by Robert C. Johnson and Eric Harrington.[2] It raised US$1.25 million in seed funding in 2014,[2] followed by a growth investment from New York–based Level Equity in 2018.[3][4]
In August 2020, the company appointed former Trackvia chief executive Pete Khanna as CEO, succeeding co-founder Johnson.[5] TeamSupport acquired live-chat provider SnapEngage in May 2021 to add real-time messaging and chatbot automation to its suite.[6][7]
Grant Stanis became chief executive in 2024, coinciding with the launch of “AI Assist,” a generative-AI feature for ticket responses.[8]
Products
[edit]TeamSupport offers ticket management, a shared customer database, SLA tracking, and self-service portals. After the SnapEngage acquisition the platform added native live chat and chatbot workflows. Additional modules—TeamSuccess for customer success and TeamInsights for analytics—provide customer-health scoring and reporting.[2][1]
Reception
[edit]A December 2020 review by PCMag praised TeamSupport’s “strong collaboration tools” and deep ticket-tracking features, while noting that the interface appeared dated compared with newer competitors.[9]
Recognition
[edit]- Gold winner, Stevie Awards for Sales & Customer Service (Collaborative Solution – New Version), 2014.[10]
- Listed in CIOReview “Top 10 Customer Experience Management Solution Companies,” 2021.[1]
References
[edit]- ^ a b c "TeamSupport: A Collaborative Approach to Customer Support". CIOReview. 2021. Retrieved July 16, 2025.
- ^ a b c "TeamSupport Raises $1.25 M in Funding". FinSMEs. June 11, 2014. Retrieved July 16, 2025.
- ^ "TeamSupport Secures Growth Investment from Level Equity". FinSMEs. July 18, 2018. Retrieved July 16, 2025.
- ^ "Follow the Money: Craftwork Coffee …". Dallas Innovates. July 19, 2018. Retrieved July 16, 2025.
- ^ Womack, Brian (August 28, 2020). "TeamSupport's new CEO sees 'wide-open market for us to go attack'". Dallas Business Journal. Retrieved July 16, 2025.
- ^ "TeamSupport Acquires Live Chat Firm SnapEngage". CX Today. May 25, 2021. Retrieved July 16, 2025.
- ^ "Customer-support software firm buys SnapEngage". BizWest. May 21, 2021. Retrieved July 16, 2025.
- ^ "TeamSupport Launches AI Chat Tool, Names Former PwC M&A Veteran as CEO". Dallas Innovates. June 28, 2024. Retrieved July 16, 2025.
- ^ "TeamSupport Review". PCMag. December 13, 2020. Retrieved July 16, 2025.
- ^ "2014 Stevie® Awards for Sales & Customer Service Announced". Stevie Awards. February 22, 2014. Retrieved July 16, 2025.