Fluentgrid
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| Formerly | Phoenix IT Solutions |
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| Company type | Public |
| Industry | Information and communications technology |
| Founded | December 1998, 04 |
| Founder | G. S. Murali Krishna |
| Headquarters | Visakhapatnam, Andhra Pradesh, India |
Area served | Worldwide |
Key people | G. S. Murali Krishna (Managing Director & CEO) & Chairman, CII, Andhra Pradesh (FY 2025–26) |
| Services | Power, water and gas utilities, customer and billing, smart metering, smart grids, business intelligence & analytics, and ERP systems |
| Revenue |  ₹ 305.08 Crore[1] (March 2022) |
| Website | Official website |
Fluentgrid (formerly Phoenix IT Solutions[2]) is an Indian software product company, which was founded in 1998. It provides digital transformation services for power, water, and gas distribution utilities and smart cities and communities. The company received the 2012 IBM Beacon Award[3] and was also the winner of the Fierce Innovation Award 2015.[4]
In 2016, Fluentgrid placed 14th in the Deloitte Technology Fast 50 Awards, recognising it as one of the fastest growing technology businesses in India.[5] Company was also selected for Deloitte Technology Fast 500 Asia Pacific ratings.[6] It was formerly known as Phoenix IT Solutions[7] and a signatory to the United Nations Global Compact.[8]
History
[edit]The company was originally founded by Gannamani Sesha Murali Krishna as Phoenix Cybertech India Pvt Ltd in 1998.[9] In 2001, the company was renamed as Phoenix IT Solutions Ltd. Furthermore, In December 2015, the name of the company was changed to Fluentgrid Limited.[2]
The company helped the Greater Visakhapatnam Municipal Corporation to set up and launch a state-of-the-art centralized City Command Center in 2016.[10]
UPPCL CIS project implemented by the company became the finalist in DCD Global Awards 2018 under the Cloud Migration of the Year category.[11]
In October 2021, the state government of Odisha assigned the company as the system integrator for the newly launched OPTCL's New Electricity Consumer Billing System in Odisha.[12]
The company is credited for conceptualising the Utility Operations Center (UOC) in India. One of its customer care and billing software was live for over 11 million consumers on a cloud pay-as-you-go model for multiple DISCOMs in Uttar Pradesh. It became a case study under the Ujwal DISCOM Assurance Yojana (UDAY program) of the Ministry of Power, presently serving over 23 million rural consumers on cloud. The AMI product suite of Fluentgrid powers smart metering rollouts in New Delhi Municipal Council and Kanpur Electricity Supply Company.[13]
In July 2020, during the COVID-19 pandemic, Fluentgrid developed two portals for the district administration of Visakhapatnam to cater to the testing area and handle the isolation area.[14] It also deployed a COVID-19 emergency response centre for city and state governments.[13]
Products and Services
[edit]Fluentgrid offers a diverse portfolio of software products and services for energy, water and gas utilities, smart cities, and urban infrastructure sectors. Its offerings cover customer engagement, grid modernization, enterprise digitalization, urban governance, and advanced analytics.
Utility Billing and Customer Experience
[edit]- Fluentgrid CIS: Customer Information System for managing customer data, billing, and service requests across electricity, water, and gas utilities.
- Fluentgrid CRM: Customer Relationship Management platform for improved customer engagement and service delivery.
- Fluentgrid Insight: Management Information System offering operational dashboards and analytics.
- Fluentgrid MWM: Mobile Workforce Management for field operations and service delivery optimization.
Advanced Metering Infrastructure (AMI) and Grid Modernization
[edit]- Fluentgrid UHES: Unified Head End System supporting communication with multi-brand smart meters.
- Fluentgrid MDMS: Meter Data Management System for collecting, processing, and analyzing smart metering data.
- Fluentgrid SPM: Smart Prepaid Metering solution for utilities offering prepaid services.
- Fluentgrid SMOC: Smart Meter Operations Center for centralized smart meter operations.
- Fluentgrid OMS: Outage Management System for real-time outage detection and resolution.
Smart City and Infrastructure Solutions
[edit]- Fluentgrid COC: City Operations Center for integrating various smart city services into a centralized platform.
- Fluentgrid UOC: Utility Operations Center for integrating utility operations to enable efficient decision-making.
- Fluentgrid Urban ERP: E-governance and ERP system for municipal governance and citizen service delivery.
- Fluentgrid IOC: Integrated Operations Center enabling real-time urban infrastructure monitoring.
Enterprise Solutions
[edit]- Fluentgrid EAM: Enterprise Asset Management for tracking and maintaining infrastructure assets.
- Fluentgrid GIS: Geographic Information System for spatial data management and analysis.
- Fluentgrid Helpdesk: Support platform for issue tracking and resolution.
- Fluentgrid OCC: Omnichannel Contact Center facilitating customer support via multiple channels.
- Fluentgrid DMS: Document Management System for secure information handling.
- Fluentgrid IdAM: Identity and Access Management system for secure user authentication and access control.
Data Analytics and Artificial Intelligence
[edit]- Data Analytics: Tools for visualizing and interpreting utility and city operations data to drive decisions.
- Artificial Intelligence: AI-driven solutions for predictive, diagnostic, and prescriptive analytics, including generative AI applications.
Technology and Managed Services
[edit]- Technology Services: Custom software development, modernization, application management, and cloud migration using SMAC (Social, Mobile, Analytics, Cloud) technologies.
- Managed Services: 24x7 remote monitoring, incident management, and analytics-backed operational support.
Subsidiaries
[edit]| Name | Location |
|---|---|
| Enserve Consulting Services Pvt Ltd | Visakhapatnam, India |
| Fluentgrid Systems LLC | Chandler, Arizona, US |
| Fluentgrid Pte Ltd | Singapore |
References
[edit]- ^ "Care Ratings 2022" (PDF). Careratings.com. September 2022.
- ^ a b "Phoenix IT Solutions rechristened Fluentgrid". The Hindu. 22 December 2015.
- ^ "2012 IBM Beacon Award and IBM Choice Award Winners Honored at PartnerWorld Leadership Conference". IBM Systems Magazine. 3 January 2012.
- ^ "Phoenix IT Solutions gets innovation award". The Hindu. 9 November 2015.
- ^ "Technology Fast50 – India 2016 Winners Report". Deloitte. November 2016. pp. 14–15.
- ^ "Deloitte Technology Fast 500 Asia Pacific" (PDF). www2.deloitte.com.
- ^ "Naidu to launch Phoenix IT Solutions' Green Vizag campaign on Monday". The Hindu Business Line. 16 November 2014.
- ^ "Fluentgrid becomes a Signatory to United Nations Global Compact". United Nations Global Compact. 1 November 2021.
- ^ "Fluent Grid Limited". The Economic Times. 15 November 2016.
- ^ "US envoy to India Kenneth Juster visits Greater Visakhapatnam Municipal Corporation command centre". New Indian Express. 16 November 2019.
- ^ "DCD Awards Asia Pacific 2018 winners announced". DatacenterDynamics. 12 September 2018.
- ^ "Odisha: Digital electricity billing system launched for better services". Indian Express. 3 October 2021.
- ^ a b "Indian Innovation Going Global". The Economic Times. 30 September 2020. Archived from the original on 13 November 2022.
- ^ Bhattacharjee, Sumit (25 July 2020). "Officials to adopt IT solutions to overcome glitches in testing". The Hindu.
- Software companies of India
- Technology companies of India
- Companies based in Visakhapatnam
- Indian companies established in 1998
- Software companies established in 1998
- 1998 establishments in Andhra Pradesh
- Organisations based in India by city
- Organisations based in Visakhapatnam
- Organisations based in Andhra Pradesh
- Software companies
- Information technology companies of India