Draft:ServicePath
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Last edited by Chippla360 (talk | contribs) 11 days ago. (Update) |
servicePath™
[edit]servicePath is a Canadian software company that provides enterprise Configure, Price, Quote (CPQ) solutions. Headquartered in Toronto, Ontario, with international subsidiaries in the United Kingdom and the United Arab Emirates.
The company specializes in streamlining the quote-to-cash process for complex service providers through a no-code, SaaS-based platform that enables users to manage large product catalogs, advanced pricing configurations, and intricate sales workflows.
History
[edit]servicePath was co-founded in 2013 by Ian Cross and Mike Molson, professionals with extensive backgrounds in the managed services industry.
The idea for the company originated from the founders’ frustration with traditional CPQ systems such as Oracle and SAP, which they found to be costly, inflexible, and heavily reliant on IT departments. These challenges often led sales teams to revert to error-prone spreadsheet-based quoting.
Before becoming servicePath, the company operated under the name Silver Dunes, which served as a testing lab for validating the platform’s architecture.
In 2013, the company formally became servicePath, dedicated to addressing complex quoting challenges with a codeless, agile, and enterprise‑ready platform. In 2017, the corporate structure was formalized under the global parent company, servicePath Inc.
Since 2019, the company has expanded internationally, with operations in the United Kingdom and the United Arab Emirates.
Today, servicePath is actively transforming the global CPQ landscape by replacing outdated, inefficient, and often abandoned initiatives. In a space where fewer than half of enterprise transformation projects succeed, servicePath stands out with a clear and bold mission: to make the complex simple.
This core philosophy drives the company’s approach to platform development, solution delivery, and long-term customer success.
Products and Services
[edit]The core product offered by servicePath is an enterprise-grade CPQ platform delivered as a Software-as-a-Service (SaaS) solution.
The platform is designed to support organizations with dynamic service catalogs like:
- Enterprise Configure, Price, Quote (CPQ) Platform.
- Pricing and Margin Optimization Tools.
- Quote and Contract Lifecycle Management.
- Approval Workflow and Process Automation.
- Multi‑CRM Integration and Orchestration.
- Complex Product Catalog Management.
- Service‑based Pricing Configuration.
- Integrations with Billing Platforms (e.g., BillingPlatform).
Market Presence
[edit]servicePath operates in North America, Europe, and the Middle East. Its client base spans across several sectors:
- Managed Services Providers (MSPs).
- Financial institutions.
- Technology infrastructure firms.
- Healthcare IT providers.
Notable clients include Dell, Ensono, and TierPoint, which use the platform for quoting scenarios involving up to 50,000 line items.
Corporate Governance and Organizational Structure
[edit]servicePath Inc. operates as the global holding company with subsidiary offices in the United Kingdom (servicePath UK LLC) and United Arab Emirates (servicePath UAE).
The company is led by:
- Daniel Kube, Chief Executive Officer (CEO).
- Ian Cross, Co-founder and Chief Technology Officer (CTO).
- Mike Molson, Co-founder and Chief Operating Officer (COO).
- Mark Stevenson, Chief Financial Officer (CFO).
Other key members are:
- Ben Buck, Director of Product.
- Louise Wharton, Director of Service Delivery.
- Kyle Lear, Head of Development & Quality Assurance.
- Wajeeha Ahmed, Product Manager.
Certifications and Intellectual Property
[edit]servicePath has been recognized by several industry analyst firms for its capabilities and innovation:
- Gartner: Named a Visionary in its Magic Quadrant for CPQ.
- Forrester: Noted for flexibility and vertical-specific solutions.
- IDC: Recognized for quoting automation capabilities.
- MGI Research: Highlighted for agile quote lifecycle management.
- Nucleus Research: Cited for measurable ROI.
The company is SOC 2 certified and holds proprietary intellectual property in areas such as multi-CRM orchestration.
Value Proposition
[edit]servicePath enables large enterprises to run a unified CPQ system across multiple business units, CRM systems, and service portfolios.
This results in consistent pricing logic, effective cross-sell/upsell strategies, and streamlined operations—especially critical during mergers and acquisitions.
External Links
[edit]- Intagram: https://www.instagram.com/service_path/
- Facebook: https://www.facebook.com/servicepath.co/
- YouTube: https://www.youtube.com/channel/UCpJuguR3yYwDbcvvYFaxJZg
- X: https://x.com/service_path
- LinkedIn: https://www.linkedin.com/company/servicepath/