Draft:Kapture
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Submission declined on 7 October 2025 by 331dot (talk).
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This draft has been resubmitted and is currently awaiting re-review. |  |
Comment: This just summarizes the routine business activities of the company, and describes non-notable awards. 331dot (talk) 14:22, 7 October 2025 (UTC)
 | |
| Company type | Private |
|---|---|
| Industry | Software |
| Founded | 2014 |
| Founder | Sheshgiri Kamath, Vikas Garg |
| Headquarters | Bangalore, India |
Number of employees | 350+ |
| Website | https://kapture.cx/ |
Kapture is a SaaS company headquartered in Bangalore, India. Founded in 2014, that provides software solutions for automating customer service.[1][2]
History
[edit]Kapture CX was founded in 2014 initially know as Kapture CRM with a CRM Software offering.[3] In 2016 it was selected for Launchpad Accelerator by Google for Startups, receiving mentorship and technical guidance.[4]
In 2018 the company shifted its focus from CRM to customer experience space. In 2022, Kapture CX expanded internationally opening office in Indonesia.[5]
In 2025, Kapture CX partnered with PWC India to expand on AI adoption initiatives.[6]
Funding
[edit]In July 2023, Kapture raised $4 million in its series A funding round led by Cactus Venture Partners[7]
In December 2023, Kapture raised a further $4 million in an extended Series A led by India Alternatives.[8]
Awards.
[edit]In March 2024, the company won in the category Best Use of SaaS at India Digital Enablers Award ( IDEA ) 2024 organised by Entrepreneur India.[9] Later that year in December 2024 Kapture was named Retail Technology Partner of the Year at the BW Retail Reboot Awards. [10] In March 2025 Kapture earned honours at the Entrepreneur India AI Summit & Startup Awards in the Best in category Best AI for Customer Experience.[11]
- ^ "Rewriting Customer Experience, One Industry At A Time: How Kapture CX Is Powering The Next Generation Of Enterprise Support". BW Businessworld. Retrieved 2025-10-09.
- ^ "The G2 on Kapture CX". G2. Archived from the original on 2025-08-05. Retrieved 2025-10-09.
- ^ www.ETCIO.com. "Kapture CRM extends its growth in Indonesia". ETCIO.com. Retrieved 2025-10-07.
- ^ "Kapture CRM gets selected for Google launchpad".
- ^ Computer, Express (2022-07-27). "Indian SaaS startup Kapture CRM expands its business in Indonesia". Express Computer. Retrieved 2025-10-07.
- ^ www.ETBFSI.com. "PwC India collaborates with Kapture CX to accelerate agentic automation solutions". ETBFSI.com. Retrieved 2025-10-07.
- ^ Kashyap, Hemant (2023-07-27). "Kapture CX Raises $4 Mn To Offer AI-Powered Consumer Experience To Enterprises". Inc42 Media. Retrieved 2025-10-06.
- ^ "Customer experience platform Kapture CX raises $4 million in funding". The Economic Times. 2023-07-27. ISSN 0013-0389. Retrieved 2025-10-06.
- ^ "Awards Winners". www.entrepreneurindia.com. Retrieved 2025-10-06.
- ^ Bureau, BW Retail World (2024-12-13). "BW Retail Reboot Awards 2024: Acknowledging Retail Pioneers". BW Retail World. Retrieved 2025-10-06.
{{cite web}}:|last=has generic name (help) - ^ "AI AWARDS & SUMMIT". www.entrepreneurindia.com. Retrieved 2025-10-06.
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