Draft:First Focus
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|  |
| Company type | Private |
|---|---|
| Industry | Managed IT services |
| Founded | 2003 |
| Headquarters | Sydney, Australia |
Area served | Australia, New Zealand, Philippines |
| Website | www.firstfocus.com.au |
First Focus is an Australian managed services provider (MSP) that delivers outsourced IT support, cloud services, cybersecurity, and consulting to mid-sized organisations. The company operates nationally in Australia, with offices in Sydney, Melbourne, Brisbane, Perth, Adelaide, and Canberra, as well as internationally in New Zealand and the Philippines.
History
[edit]First Focus was established in 2003, initially serving small to medium-sized businesses in New South Wales. Over the following decades, it expanded its services to include managed IT, cloud infrastructure, Microsoft 365, SharePoint consulting, cybersecurity, and strategic technology advisory.
Services
[edit]The company provides a range of services typical of MSPs, including:
- Service desk and end-user support
- Cloud infrastructure management
- Microsoft 365 and SharePoint services
- Managed cybersecurity, including detection and response
- IT project delivery and virtual CIO services
It uses a pod-based service delivery model, assigning dedicated technical teams to a limited number of clients to improve service responsiveness and continuity.
Operations
[edit]First Focus is headquartered in Sydney, with additional offices across Australia in Melbourne, Brisbane, Perth, Adelaide, and Canberra. It also operates a support hub in Manila, Philippines, and has a presence in Auckland, New Zealand.
Awards and Recognition
[edit]- Ranked in the Channel Futures MSP 501 list annually since 2017.[1]
- Named a top Australian MSP by Cloudtango for 8 consecutive years (2017–2024).[2]
- Included in the CRN Fast50 list of fastest-growing IT providers in Australia.[3]
See also
[edit]External links
[edit]References
[edit]- ^ "Channel Futures MSP 501". Retrieved 2025-06-30.
- ^ "Top Managed Service Providers in Australia". Cloudtango. Retrieved 2025-06-30.
- ^ "CRN Fast50". Retrieved 2025-06-30.
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