Draft:Extensya

Submission rejected on 24 April 2025 by Mcmatter (talk).

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Rejected by Mcmatter 1 second ago. Last edited by Mcmatter 1 second ago.

Submission declined on 24 April 2025 by AlphaBetaGamma (talk).

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Declined by AlphaBetaGamma 2 hours ago.

Comment: In accordance with the Wikimedia Foundation's Terms of Use, I disclose that I have been paid by my employer for my contributions to this article. Mohammad Lahham (talk) 10:33, 24 April 2025 (UTC)

Overview

Extensya is a privately held company headquartered in Amman, Jordan, specializing in Contact Management Solutions (CMS) and Business Process Outsourcing (BPO) services. Established in 2008, the company operates multiple call centers across the Middle East and serves clients in various industries worldwide.

Founded in 2008, Extensya focuses on delivering CMS and BPO services. The company operates seven call centers located in Saudi Arabia, Jordan, and Iraq, with sales offices in the United Arab Emirates and China. Extensya's services extend to clients in the Middle East, the United States, Europe, and the Indian subcontinent.

Services

Extensya offers a range of services, including:

Contact Management Services: Providing customer support and call center solutions.

Digital Media Services: Managing digital content and media-related tasks.

Human Resource Outsourcing: Offering HR services to various organizations.

Seasonality Management & Capacity Building: Assisting businesses in managing seasonal demands and building operational capacity.

CX Consulting Services: Providing customer experience consulting to enhance client interactions.

Presence

The company's operational footprint includes:

Call Centers: Located in Saudi Arabia, Jordan, and Iraq.

Sales Offices: Situated in the United Arab Emirates and China.

Service Reach: Extensya provides services in 11 additional countries, including India, the Philippines, and several nations in Europe and North America.

Recognition

Extensya employs over 5,000 individuals, primarily in Jordan, contributing to the country's employment landscape. The company has plans to expand its workforce by creating approximately 5,000 new job opportunities over the next few years, focusing on training and equipping Jordanian youth with skills in the BPO sector

Extensya serves clients across various industries, such as:

E-commerce Telecommunications Aviation Logistics Media and Television Utilities Car Rental Banking Fast-Moving Consumer Goods (FMCG)

Products

The company has developed several customer experience (CX) products, including:

i-Desk: A platform for managing customer interactions.

i-Ticket: A ticketing system for issue tracking and resolution.

i-Bot: An AI-powered chatbot for automated customer support.

Recognition and Certifications

Extensya is committed to maintaining high standards in information security and has developed a comprehensive information security management system in accordance with international standards such as ISO 27001.