Draft:Agentforce
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Agentforce is an agentic ai platform developed by Salesforce.[1][2]The platform enables organizations to build and deploy autonomous AI agents to perform business tasks without human intervention.[3][4][5]
Overview
[edit]Agentforce provides AI agents that can work autonomously across customer service, sales, marketing, and other business functions.[5][6] The platform operates by retrieving real-time data, building action plans for specific tasks, and executing those plans without requiring human oversight for routine operations.[7][8]
Agentforce integrates with Salesforce's existing ecosystem, including Salesforce Data Cloud and Slack, and can be extended to external systems through MuleSoft integration capabilities.[9]
History
[edit]Agentforce was first announced by Salesforce CEO Marc Benioff at Dreamforce 2024.[10]The platform became generally available on October 25, 2024, as a low-code (or no-code) solution for deploying chatbots for employees and customers.[11]
Agentforce 2.0 was announced in December 2024, including “a new library of pre-built agent skills”.[12]Agentforce 2dx was released in March 2025,[13] and was followed by Agentforce 3.0, which added native Model Context Protocol support (MCP) and platform observability.[14][15]
See also
[edit]- ^ Carter, Rebekah (2025-01-20). "What Is Agentforce, and How Does It Work? The Ultimate Guide". CX Today. Retrieved 2025-10-12.
- ^ Dastin, Jeffrey (2024-12-17). "Salesforce closes 1,000 paid 'Agentforce' deals, looks to robot future". Reuters. Retrieved 2025-10-12.
- ^ Mitchell, Charlie (2024-10-29). "Salesforce Goes Live with Agentforce, Promises to "Redefine What's Possible In Business"". CX Today. Retrieved 2025-10-12.
- ^ Vigoroso, Mark (2025-01-06). "Salesforce Introduces Agentforce 2.0, a Digital Labor Platform With Customized Agents for Complex Tasks". ERP Today. Retrieved 2025-10-12.
- ^ a b "Salesforce deploys autonomous AI agents, hailing 'the third wave of the AI revolution'". Yahoo Finance. Archived from the original on 2025-09-23. Retrieved 2025-10-12.
- ^ "Salesforce is finally 'joining the AI party'". Quartz. 2024-12-18. Retrieved 2025-10-12.
- ^ "What Ethical Issues Does Agentforce AI Bring to the Table for CIOs?". Retrieved 2025-10-12.
- ^ Hale, Craig (2025-03-06). "Salesforce gives AI agents the power to be proactive and autonomous like never before". TechRadar. Retrieved 2025-10-12.
- ^ Kramer, Robert. "Agentforce From Salesforce: Impacts On Enterprise Data, ERP And SCM". Forbes. Retrieved 2025-10-12.
- ^ Ojha, Radhika (2024-09-17). "Salesforce unveils new Agentforce solutions at Dreamforce". ERP Today. Retrieved 2025-10-12.
- ^ Heater, Brian (2024-10-29). "Salesforce AI chatbot Agentforce hits general availability". TechCrunch. Retrieved 2025-10-12.
- ^ Pastore, Mike (2025-10-06). "Salesforce Agentforce: What you need to know". MarTech. Retrieved 2025-10-12.
- ^ Allen, Kieron (2025-03-14). "Salesforce Launches Agentforce 2DX for Automating Workflows". Cloud Wars. Retrieved 2025-10-12.
- ^ Suer, Myles. "Agentic AI, Take 3: Meet Salesforce's Agentforce 3". CMSWire.com. Retrieved 2025-10-12.
- ^ Mike Moore (2025-06-24). "Salesforce unveils Agentforce 3, its smartest agent platform yet". TechRadar. Retrieved 2025-10-12.