Commission for Complaints for Telecom-television Services
| Commission des plaintes relatives aux services de télécom-télévision | |
| Non-government Agency overview | |
|---|---|
| Formed | 2007 |
| Jurisdiction | Non-governmental Agency |
| Headquarters | Ottawa, Ontario, Canada[1] |
| Minister responsible | |
| Non-government Agency executive |
|
| Parent department | Canadian Heritage |
| Website | www |
The Commission for Complaints for Telecom-television Services (CCTS; French: Commission des plaintes relatives aux services de télécom-télévision, CPRST) is Canada's national, independent and industry-funded organization created to resolve telecommunication and television service complaints from consumers and small business customers fairly and free of charge.[3]
The CCTS was established in 2007[4] by the Canadian Radio-television and Telecommunications Commission, Canada's telecommunications and broadcasting regulator.[5] All telecommunication and licensed television service providers must participate in the CCTS' complaint resolution process.[6]
The CCTS' mission is to provide impartial, fair, and effective complaint resolution services, data, and insights to telecommunications and television consumers and service providers.[7]
In 2023-24, the CCTS responded to a 38% increase in complaints. More than 17,000 were billing-related issues, up 52% from the previous year, when billing accounted for 39% of all issues raised. Top billing issues included unexpected charges, unexpected price increases, and failure to provide promised credits or refunds.[8]
References
[edit]- ^ "Federal Corporation Information - 443077-8 - Online Filing Centre - Corporations Canada - Corporations - Innovation, Science and Economic Development Canada". www.ic.gc.ca. Retrieved 2019-07-31.
- ^ "Broadcasting and Digital Communications". pch.gc.ca. 6 October 2015.
- ^ "A short history". CCTS. Retrieved 2019-07-05.
- ^ Government of Canada, Canadian Radio-television and Telecommunications Commission (CRTC) (2007-12-20). "ARCHIVED - Establishment of an independent telecommunications consumer agency". crtc.gc.ca. Retrieved 2022-01-05.
- ^ K1r 7z1, On (2017-06-21). "Regulatory and corporate history". CCTS. Retrieved 2022-01-05.
{{cite web}}: CS1 maint: numeric names: authors list (link) - ^ "Compliance monitoring". CCTS. 2018-01-29. Retrieved 2022-01-05.
- ^ "2024-2029 Strategic Plan". CCTS. 2024-09-03. Retrieved 2025-03-21.
- ^ "2023-2024 Annual Report – CCTS Reports". pub.ccts-cprst.ca. Retrieved 2025-03-21.
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