WalkMe owned by WalkMe Inc. is a web-based platform that helps users navigate the features of other web-based services.[1][2][3][4]
Background
WalkMe is a Digital Adoption Platform (DAP), works by overlaying information in "tip-balloons"[5] in the browser window.[6] These balloons break down online processes into step-by-step instructions.[7] These balloons help users complete online tasks without leaving the screen to watch video tutorials or read manuals or FAQ pages.[8] WalkMe algorithm delivers contextual guidance. This allows users automatically get the specific guidance according to their preference and language.[9]
History
WalkMe Inc. was founded in 2011 by Dan Adika Raphael Sweary and Eyal Cohen, and in April 2012 launched the product WalkMe.[9] Their headquarters are at 22 4th Street, in San Francisco,[3] California,[10] and the company is backed by Mangrove Capital Partners, Giza Venture Capital, Gemini Funds, ScaleVP, Greenspring Associates and Insight Venture Partners.[11]
In 2016, the company was ranked #13 on the Deloitte Fast 500 North America list.[12]
In June 2015, WalkMe announced it had raised $25 million in Series D funding, bringing total investment to $42.5 million.[13] In June 2016 it TechCrunch reported that "WalkMe raised $50M led by Insight, now valued around $400M https://techcrunch.com/2016/06/02/on-screen-guidance-startup-walkme-raised-50m-led-by-insight-now-valued-around-400m/". In September 2016 WalkMe was included in Forbes Cloud 100 List Of The Best Private Cloud Companies In The World.In August 2016 Business Insider published a survey conducted by Glassdoor that lists "The 18 best cloud computing startups to work for, according to employees." WalkMe was ranked 3rd on the list.[14] In October 2016 WalkMe ranked 13th overall and 6th in the Software industry in Deloitte's Technology Fast 500 ranking of the fastest growing technology companies in North America.[15]
In January 2017, WalkMe acquired Abbi, a startup which specializes in mobile A/B testing and app engagement. WalkMe will be retiring the Abbi brand and integrating its services into WalkMe’s platform. In the process, it will also be migrating Abbi’s existing customers.[16]
Awards
In October 2014, WalkMe Won Customer Magazine’s 2014 “Contact Center Technology” Award.[17]
In October 2014, leading training influencer Craig Weiss recognized WalkMe as the best product at the 2014 DevLearn Conference.[18]
In June 2014, WalkMe[19] Won Customer Magazine’s 2014 “Communications Solution Product of the Year” Award.[19]
In May 2013, leading analyst firm Gartner recognized WalkMe as a “Cool Vendor in the CRM Customer Service and Social”.[20][21][22]
In June 2013, CIO Magazine recognized WalkMe as a “Web App That Will Change Your Business”[23]
References
- ↑ Dylan Tweney: WalkMe raises $11M to hold your hand as you click through websites. VentureBeat, 1. April 2014, abgerufen am 16. Juni 2014.
- ↑ Top 10 Customer Onboarding Tools. Onboardly, abgerufen am 16. Juni 2014.
- ↑ a b Leonard Klie: Customer Support: Keeping Up with the Digital Migration - CRM Magazine. In: Destinationcrm.com. 1. November 2013, abgerufen am 16. Juni 2014.
- ↑ 2014 Digital Marketing Forecast: 7 Trends To Watch. In: Nusaresearch.com. Abgerufen am 9. August 2017.
- ↑ Administrative Professional Today: 1-Minute Strategies: Sept. ’13 — Business Management Daily: Free Reports on Human Resources, Employment Law, Office Management, Office Communication, Office Technology and Small Business Tax Business Management Daily. Businessmanagementdaily.com, 3. September 2013, abgerufen am 16. Juni 2014.
- ↑ 8 Web Apps That Will Change Your Business. Cio.com, 6. Juni 2013, abgerufen am 16. Juni 2014.
- ↑ Dave Johnson: Create online employee tutorials for free. CBS News, 4. Juni 2013, abgerufen am 16. Juni 2014.
- ↑ WalkMe: a Great Way to Improve the User Experience and Harvest Business Benefits? | The Customer & Leadership Blog. Thecustomerblog.co.uk, abgerufen am 16. Juni 2014.
- ↑ a b WalkMe. CrunchBase, abgerufen am 16. Juni 2014.
- ↑ The Company. WalkMe, abgerufen am 16. Juni 2014.
- ↑ WalkMe, A Guidance Platform For Confusing Sites, Raises Another $11M As It Tackles Enterprise. In: Techcrunch.com. 1. April 2014, abgerufen am 16. Juni 2014.
- ↑ 2016 Winners by rank. Deloitte, abgerufen am 25. September 2017.
- ↑ Ingrid Lunden: WalkMe Raises Another $25M For Its Platform To Get Around Websites And Software More Easily. In: Techcrunch.com. Abgerufen am 9. August 2017.
- ↑ The 18 best cloud computing startups to work for, according to employees In: Business Insider. Abgerufen am 7. Dezember 2016
- ↑ 2016 Fast 500 Winners by Rank. (PDF) In: 2.deloitte.com. Abgerufen am 9. August 2017.
- ↑ Ingrid Lunden: WalkMe acquires Abbi.io to add mobile A/B testing and engagement - TechCrunch. In: Techcrunch.com. Abgerufen am 9. August 2017.
- ↑ Ninth Annual Contact Center Technology Award Winners Announced. In: Tmcnet.com. Abgerufen am 9. August 2017.
- ↑ Craig Weiss: DevLearn 2014 Conference Review. In: Elearninfo247.com. 3. November 2014, abgerufen am 9. August 2017.
- ↑ a b Communications Solutions(TM) Product Of The Year Awards. In: Tmcnet.com. Abgerufen am 9. August 2017.
- ↑ Cool Vendors in Analytics, 2013. In: Gartner.com. Abgerufen am 9. August 2017.
- ↑ WalkMe Named "Cool Vendor" by Leading Analyst Firm Gartner. In: Businesswire.com. Abgerufen am 9. August 2017.
- ↑ [1] (Seite nicht mehr abrufbar, festgestellt im August 2017.)
- ↑ John Brandon: 8 Web Apps That Will Change Your Business. In: Cio.com. Abgerufen am 9. August 2017.