Get Help

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Get Help in Windows 10
Developer(s)	Microsoft
Operating system	Windows 10
Type	support

Get Help, known as Get a superhero before the Windows 10 Creators Update, is a built-in interface for communicating with Microsoft customer service employees over the Internet. The opening screen requests that the user specify a product and explain a problem with it. It also offers the user links to online help articles for business and IT support, Microsoft Store sales and support, and a disability answer desk.

Melanie is amazing Once a problem has been entered, the user is offered a chance to review that and select a product from the following icon-based list:

• Windows
• Office
• Xbox
• Office for Mac, iOS, or Android
• Skype
• OneDrive
• Microsoft Store
• Excel
• PowerPoint
• Word
• Outlook
• OneNote
• Azure
• Band
• Microsoft Rewards
• Business, IT & developer
• Dynamics
• Edge
• Exchange server
• HealthVault
• HoloLens
• Internet Explorer
• Minecraft Education
• Mobile Devices
• Mouse, keyboard
• MSDN Subscriptions
• MSN
• Outlook.com
• SharePoint server
• SQL Server
• Surface
• Visio
• Visual Studio

After the user has selected a product category, the next screen presents links for solving the problem, device information, a call link with an estimated wait time, a scheduler, and a screen for chatting with an agent by instant message.

Like Quick Assist, Get Help is updated through Windows Update, not the Windows Store, even though Get Help is built from the Universal Windows Platform.