Wikipedia talk:Unblock Ticket Request System/Archive 1

Archive 1

Archive 2

Archive 3

server

Is unblock hosted on a high availability server? MiszaBot went down for a long time when nightshade went offline. Nobody Ent 01:40, 19 March 2012 (UTC)

No, it's hosted on Willow.--v/r - TP 02:51, 19 March 2012 (UTC)

Is there a back up plan if Willow goes down? Nobody Ent 02:55, 19 March 2012 (UTC)

There is a trigger at Wikipedia:Unblock_Ticket_Request_System/on that if changed to anything but "yes" will change most of the block notices back to the unblock-en-l list.--v/r - TP 03:02, 19 March 2012 (UTC)

Coolness. Nobody Ent 11:34, 20 March 2012 (UTC)

Block template requires updating

Note that when the "notalk=yes" parameter is used on Template:Uw-vblock, the blocked editor is still directed to the unblock-en-l mailing list. Jezebel'sPonyo^{bons mots} 16:16, 20 March 2012 (UTC)

Fixed - thanks!--v/r - TP 17:46, 20 March 2012 (UTC)

Publishing data from UTRS

See Wikipedia:Village_pump_(policy)#Making_public_information_from_UTRS. It's about the Roth incident, really, but there are wider issues. Secretlondon (talk) 21:12, 11 September 2012 (UTC)

Move to WMFlabs?

So there appear to be two instances of UTRS at the moment, one on toolserver and one on tools.wmflabs. Which one are we supposed to be using? (I'm assuming the original on toolserver since that's the one WP:UTRS links to...) —Darkwind (talk) 16:18, 24 October 2013 (UTC)

I haven't finished the migration to Labs yet. The OAuth team have some ideas and they've asked me to try them out on UTRS so I want to implement on the Labs version and then migrate folks over.--v/r - TP 00:14, 25 October 2013 (UTC)

Checkuser blocks

A blocked user has posed the question of why they were not informed that checkuser blocks can only be reviewed in a certain way. Apparently anyone editing from the University of Oregon is suspected of being a sock of a blocked user. —Neotarf (talk) 16:30, 17 June 2014 (UTC)

Checkuser blocks must be appealed to a checkuser. All three methods of appeal (onwiki, UTRS, and BASC) are capable of supporting this requirement.--v/r - TP 17:02, 17 June 2014 (UTC)

I think the confusion is that 3 admin reviewed and denied the unblock request but weren't checkusers, thus incapable of accepting an unblock, which is kind of weird. I would think a non-CU should never review a CU block as there is only one possible action they can commit to: nothing. I'm not sure how policy falls on this. I referred the blocked editor to UTRS as I figured it would get to a CU faster and not quite ready for BASC at this point. Dennis Brown | 2¢ | WER 18:53, 17 June 2014 (UTC)

Now reviewed and denied by 4 non-checkusers. This does not look promising for the U of O. Wonder which departments are blocked. —Neotarf (talk) 00:16, 21 June 2014 (UTC)

Canned response for autoblock?

Can someone with appropriate access add a canned response for use in cases where it appears the user is hitting an autoblock, but hasn't provided sufficient information to do anything about it? The closest thing now is "No block found", but it seems more geared toward things like misspelled usernames, etc. Jackmcbarn (talk) 01:47, 18 November 2014 (UTC)

You should be able to use the "Need Block Information" template which asks for all the right info. Alternatively, if you enjoy working with the tool and decide it will be your admin-"niche" then I could give you tool admin rights and you could create your own templates.--v/r - TP 02:35, 18 November 2014 (UTC)

Please modify subject headers

Sadly I'm not sure where the best place to bring this up would be, as I don't believe UTRS has any mailing list, so apologies if I'm posting in the wrong venue. Gmail has the tendency to group messages with the exact subject line together; as a result, we regularly get people responding to unblock appeals from UTRS combined. It makes it difficult to sort through and respond to, and it's doubly hard when you're trying to search previous appeals. Changing the subject field to be more descriptive to the actual appeal would solve both problems. Der Wohltemperierte Fuchs^(talk) 19:09, 22 December 2014 (UTC)

• @David Fuchs: I don't understand the issue you're trying to raise. I've responded to thousands of appeals via the UTRS interface and haven't had any issues with the subject field being used more once. Do you have an example ticket you could provide where you've experienced issues? @TParis:, are you aware of this? --Jezebel's Ponyo^{bons mots} 20:49, 22 December 2014 (UTC)

Ah, sorry I realized I cut a sentence of some crucial context out! The issue isn't within UTRS but when we are sent messages by those who have gone through the UTRS system and are coming to the Ban Appeals subcommittee for appeal of the UTRS decision. Der Wohltemperierte Fuchs^(talk) 20:53, 22 December 2014 (UTC)

Would it help if we added the ticket number to the subject?--v/r - TP 21:22, 22 December 2014 (UTC)

Seems it has been added recently according to the changlog.--v/r - TP 21:31, 22 December 2014 (UTC)

Glad to hear it. Hopefully that means greater sanity for incoming arbs who have to deal with it. Der Wohltemperierte Fuchs^(talk) 23:27, 22 December 2014 (UTC)

Was requested by Tim several days ago, modified two days ago, sent to live yesterday. Relevant request -- DQ mobile (ʞlɐʇ) 03:01, 23 December 2014 (UTC)

RFC which could seriously impact UTRS open

See Wikipedia:Requests for comment/Ban appeals reform 2015. Beeblebrox (talk) 18:36, 29 January 2015 (UTC)

List of UTRS admins

Is there a list of UTRS admins? (I'm betting there is, and that I just don't know where to look)

— Ched :  ?  21:54, 15 February 2015 (UTC)

• Tool admins probably have access to that. According to in-tool stats:

1. Number of tool users: 112
2. Number of tool users approved: 111
3. Number of tool users active: 104
4. Number of tool administrators: 8
5. Number of checkusers: 21
6. Number of tool developers: 4

☺ · Salvidrim! · ✉ 00:53, 16 February 2015 (UTC)

• Oh... well apparently I've become a tool admin at some point! And yes, I can see a list of accounts, which I do not believe is public, and am not sure if there is a specific reason for that. Was there anything specific you wanted to know, Ched? ☺ · Salvidrim! · ✉ 01:40, 16 February 2015 (UTC)

thank you Salvidrim - would it be ok if I emailed you? I have a ticket number I was hoping someone would look at. — Ched :  ?  01:59, 16 February 2015 (UTC)

Of course, I'll help if I can. ☺ · Salvidrim! · ✉ 02:05, 16 February 2015 (UTC)

We currently have 5 active tool admins (besides the redundant ones). I'll post a copy on the main page here, and i'll try and get a live one on the tool soon. -- DQ (ʞlɐʇ) 05:21, 17 February 2015 (UTC)

• Q.2 (sorry) - I was looking for a UTRS admin guide, ... link please? — Ched :  ?  08:28, 17 February 2015 (UTC)
  • @Ched: There really isn't a admin guide but the case analysis on Page 13 of the privacy overview for the WMF explains how a standard ticket would get processed.--198.201.23.10 (talk) 19:46, 24 March 2015 (UTC)

Importing this system to Portuguese Wikipedia

Hi! I am a sysop of Portuguese Wikipedia. On that project, we use a mailing list to answer unblock requests. However, only a few users answer them. I think the reason is that attending those requests are boring. It is too difficult to follow up, separate new from old requests, discuss each request.

I wonder if we could improve our way of responding by using something like UTRS. I firstly thought on using OTRS for that, but a sysop from that system suggested me to come here an try this. Sounds like a good idea. I think community would approve that, but I would like to hear more details about this system, how it works and how can we bring it to Portuguese Wikipedia.

Thank you very much.—Teles «Talk to me˱_{M @ C S}˲» 23:08, 30 March 2015 (UTC)

@Teles: I apologize for the long response time, I haven't been able to access Wikipedia much since you posted this message. Thanks for dropping by. It's definitely an option for a second UTRS instance localized in Portuguese to exist, and very willing and open to supporting such an idea. So with UTRS, there are three different areas that we maintain. A place for people to file appeals, a detailed logging interface for administrators to review, and a light backend administrative platform. An appeal usually follows this path:

1. Blocked user files an appeal. (The system makes sure that the user is indeed blocked)
2. Appeals require email validation, so unless they verify email, only developers can see the appeals and they remain in an unverified status and are not presented to reviewing admins.
3. Once the pass email validation, it goes to new, and admins can review, comment, or defer the appeal (defer is usually to checkusers or another similar process). They can also change the status of the appeal to be on hold, or even have a conversation with the blocked user.
4. When the admin feels it is appropriate, they close the appeal. Appeals can not be responded to by the blocked user after this point, they must file a new one.

We do have a Beta site which I'd be happy to grant you access to so you can see what the interface does. I'm looking forward to further collaboration on this. -- DQ (ʞlɐʇ) 20:54, 12 April 2015 (UTC)

@DeltaQuad: That sounds perfect. Thanks for describing it! Please, tell me what steps I have to follow to use it ASAP. I would like to have access to the test interface and I am thinking on inviting a few sysops so they can have their opinions too if possible. Thanks again.—Teles «Talk to me˱_{M @ C S}˲» 18:44, 14 April 2015 (UTC)

@DeltaQuad: I have a question: Does this system allow unregistered users to open requests? We receive lots of requests from unregistered users blocked due to a range block and they do not have a blocked account.—Teles «Talk to me˱_{M @ C S}˲» 01:01, 17 April 2015 (UTC)

@Teles: Absolutely it does. I fixed the link above, so you go to that url and click "Admins: Request an account" and have everyone who wants to test it go that page and fill out the form. Notify me when you have done so and i'll approve the requests. -- DQ (ʞlɐʇ) 20:52, 8 May 2015 (UTC)

@DeltaQuad: Great! I have requested account creation and just invited others to participate. Thanks.—Teles «Talk to me˱_{M @ C S}˲» 02:23, 12 May 2015 (UTC)

DQ's pretty busy generally, so I approved your account (along with the two other requests from ptwiki users). :) ☺ · Salvidrim! · ✉ 03:28, 12 May 2015 (UTC)

Thank you, Salvidrim!. Other sysops are listing themselves here.—Teles «Talk to me˱_{M @ C S}˲» 22:32, 12 May 2015 (UTC)

I approved the other accounts. DQ is pretty much the only actual developper and will be the one to assist with eventual integration of a ptwiki version if you choose to use it, but in the meantime, for any questions or tests with the tool itself, I can help if DQ is busy. Do the other ptwiki admins have some basic understanding of English, or will you act as a translator (if ever needed)? ☺ · Salvidrim! · ✉ 22:52, 12 May 2015 (UTC)

Teles, I noticed Mwaldeck has an account on the beta (as discussed above), which is fine. However, they also requested on account on the actual enwiki UTRS system, and I cannot approve that request, because he is not an admin on the English Wikipedia. ☺ · Salvidrim! · ✉ 20:53, 30 May 2015 (UTC)

Just to keep you guys up to date, I have started the internationalization of the tool. Sadly, I didn't get as much done in the Lyon hackathon as I would have liked due to being sick. But I'm going to keep putting small dents into it to get it done. Salvidrim!, even with no knowledge of PHP you might be able to help with this one. If your interested, drop a ping in my mail and i'll explain. (It's more find/copy-paste work than anything) -- DQ (ʞlɐʇ) 21:03, 30 May 2015 (UTC)

Salvidrim! and Teles, I'm sorry about this. I tried to enter into the wp:en environment and obviously I couldn't. I imagined that the account had expired (or anything else) and I've done a new record, but then I realized that our access would into the "beta" site. Sorry about the confusion and thanks. Mwaldeck ^talk 21:46, 1 June 2015 (UTC)

Hi, Salvidrim! I can definitely help them in case of need, but it is unlikely to be necessary as machine translators work fine for Portuguese and English and some of them know English very well. When it becomes available we can start translating interface, which would make things easier.—Teles «Talk to me˱_{M @ C S}˲» 01:54, 10 June 2015 (UTC)

Salvidrim! and DeltaQuad, I have been gathering opinions from sysops of pt.wiki and those that commented liked the system. I will start a discussion with others from community soon, so we can be sure that community wants it.
What are the next steps to implement it? I can help by translating system interface is possible. What else has to be done? Regards.—Teles «Talk to me˱_{M @ C S}˲» 06:39, 22 June 2015 (UTC)

Problem?

I think there's an issue with this. Posting from a non-blocked IP, but when I attempted to request unblock from an IP which is definitely blocked, it told me I wasn't blocked. Sorry, that's complicated. But I do think there's an issue with this. 166.170.20.129 (talk) 23:04, 19 June 2015 (UTC)

What is the IP that is blocked? ☺ · Salvidrim! · ✉ 12:14, 20 June 2015 (UTC)

@Salvidrim!: The blocked IP is 2605:A000:1117:809A:FC45:413:1239:BCC1. Man, I hate IPV4 addresses. I'm on a Windows phone, which may be the problem right there. 166.176.249.16 (talk) 13:41, 21 June 2015 (UTC)

The platform you're using shouldn't be a problem; IPv6 might be? I'll run some tests. ☺ · Salvidrim! · ✉ 14:08, 21 June 2015 (UTC)

Update: When I'm editing from the IPv6 mentioned above, I can't edit because it's blocked. But she I try to submit a UTRS, it tells me I'm editing from 65.24.181.61, which is not blocked. 166.170.26.161 (talk) 15:21, 28 June 2015 (UTC)

@Salvidrim!: Also, sorry for confusing IPv4 with IPv6. 166.170.26.161 (talk) 15:25, 28 June 2015 (UTC)

IPv4 address discovery problems leading to failure of the form

I filled in the form (at length) to request unblock for 94.197.0.0/16 (for non logged in user) without changing browser or anything from discovering a block notification, but when I clicked [submit] the form was rejected with a message that 10.68.21.68 is not blocked.
(I would hope that an address private to your network is not blocked, but that has no relevance to my submission of the form!)
Does your form query my browser for it's address? This will present irrelevant & rapidly changing results for anyone (more than 23 million) using Hutchison 3G's mobile network (probably others too) as it's behind NAT & device's addresses change with physical movement. It will also present interesting results for remotely buffered browsers like Opera Mini
The unblock request is not submitted
Alanthehat (talk) 01:45, 4 November 2015 (UTC)

• There are several issues here:

1. The address should not be detected as 10.68.21.68. That's an internal IP address reserved by IANA. It's not your IP address. It's not mine either, and the UTRS software also tells me it's what I'm editing from, so that's clearly not right. I've e-mailed our devteam about this.
2. Blocks and rangeblocks of IPs that are affecting logged-in users cannot currently be appealed through UTRS -- we're working on it. Blocks and rangeblocks of IPs can be appealed as IP blocks (by choosing that you do not have an account), but only if you're filing the appeal from a blocked IP -- if you're not editing from an IP within the rangeblock's range, that you are not blocked from editing.
3. This specific rangeblock, 94.197.0.0/16, already only affects editors who are not logged in. It is a CheckUser block that can thus only be appealed/reviewed by Checkusers. I recommend contacting Mike V, the latest blocking admin, with regards to the rangeblock. ☺ · Salvidrim! · ✉ 02:01, 4 November 2015 (UTC)

thank you for redirecting the bug report.
I was reporting for non-logged-in users, I have only logged in so that I can bypass the block to report here
I don't think that contacting Mike V is going to be worth my bother. If he's unreasonable enough to block a whole ISP he's not likely to listen to one user from that ISP
Alanthehat (talk) 05:37, 4 November 2015 (UTC)

• It's not a question of being reasonable or not, but he will be able to try to help you understand why the rangeblock is necessary (or to amend it if justified). ☺ · Salvidrim! · ✉ 06:07, 4 November 2015 (UTC)

BASC reform motion

An arbitration motion proposing a major overhaul of the current BASC system has been proposed. Comments are welcome at that location. Thank you. For the Arbitration Committee, L235 (t / c / ping in reply) 20:21, 11 November 2015 (UTC)

Discuss this at: Wikipedia:Arbitration/Requests/Motions#Community comments (BASC Reform)

Motion to disband BASC proposed

A second arbitration motion has been proposed which would disband the BASC. Comments from the community are welcome. For the Arbitration Committee, Callanecc (talk • contribs • logs) 01:53, 13 November 2015 (UTC)

Discuss this at: Wikipedia:Arbitration/Requests/Motions#Community comments (BASC disbanded)

What to do with CU blocks?

I'm a new user of UTRS, so maybe I'm missing something here: I recently ran across a ticket related to a CU block. The user has the big "don't mess with this block without talking to a checkuser" banner on their talk page. So I referred it to the CU queue. It was bounced back into my queue by a CU without any comment that I can see. As a non-CU cannot effectively review a CU-based block, and risks being desysopped if they dare to overturn it, what is one supposed to do in such a circumstance? Beeblebrox (talk) 02:36, 17 November 2015 (UTC)

• To see comments, click on "Logs for this request". In the case of UTRS appeal #14640, Ponyo did provide CU commentary on how to process the appeal. Lemme know if you need further help! :) ☺ · Salvidrim! · ✉ 03:24, 17 November 2015 (UTC)

@Beeblebrox: First, thank you for helping out at UTRS, it is a somewhat neglected corner of the wiki-world. Note that you can review and decline checkuser blocks, it just needs to be done in consultation with a checkuser (which is why we have the checkuser queue). The only big no-no is reversing a checkuser block without consultation with a CU. I've gone ahead and closed the ticket as this is a typical song and dance for this sockmaster. --Jezebel's Ponyo^{bons mots} 17:01, 17 November 2015 (UTC)

Thanks for your replies. Oddly, the comment seems extremely obvious now, not sure how I missed it before. Beeblebrox (talk) 22:02, 17 November 2015 (UTC)