Remote monitoring and management
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Remote monitoring and management (RMM) is the process of supervising and controlling software systems (such as those on desktops, servers and mobile devices) by means of a locally installed agent that can be accessed by a management service provider.
Functions include the ability to:
- install new or updated software remotely (including patches, updates and configuration changes)
- detect new devices and automatically install the RMM agent and configure the device
- observe the behavior of the managed device and software for performance and diagnostic tasks
- perform alerting and provide reports and dashboards
RMM is an efficient endpoint monitoring app that allows administrators to manage and monitor multiple endpoints from one centralized console. [1]
See also
- Network management
- Network monitoring
- Application service management
- Application performance management
- Managed services
- Information technology outsourcing
References
- ^ "RMM Guider" (pdf). Retrieved 28 July 2016.