Visual Interactive Voice Response
Visual Interactive Voice Response is conceptually similar to voice Interactive voice response (IVR) but with the addition of visual menus to enhance the experience. The user interacts with a visual interface by touch or click commands on his mobile or computer screen.[1] The technology can be used either on a mobile device app or directly over the web.[2] Visual IVR can be used for companies to interact with their monthly customers, providing electronic billing and other information through a single access point.[3] Visual IVR can also utilize video as a part of its interface, sometimes referred to as Video IVR.[4]
References
- ^ Maribel Lopez (January 27, 2011). "Groupama: Creating strategic differentiation by combining contact centers with mobile". Lopez Research. Retrieved February 17, 2014.
- ^ "THE 2013 STAR Performers". Speech Technology Magazine. October 1, 2013. Retrieved February 17, 2014.
{{cite web}}: Italic or bold markup not allowed in:|publisher=(help) - ^ "Jacada and Vocantas Update on OnCall Solution". Entertainment Close-up. October 30, 2013. Retrieved February 17, 2014.
{{cite web}}: Italic or bold markup not allowed in:|publisher=(help) - ^ Chris Vitek (January 24, 2014). "Building Mayday with WebRTC". No Jitter. Retrieved February 18, 2014.
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- ^ Visual IVR Patent 9,008,288: System and method for supporting self service and associated agent-assisted service call routing US Visual IVR technology patent
- ^ Visual IVR Patent 8,995,646: System and method for identifying a caller via a call connection, and matching the caller to a user session involving the caller USPTO Visual IVR patent