Jump to content

Service level indicator

From Wikipedia, the free encyclopedia
This is an old revision of this page, as edited by Nbarth (talk | contribs) at 03:04, 31 May 2016 (init). The present address (URL) is a permanent link to this revision, which may differ significantly from the current revision.
(diff) ← Previous revision | Latest revision (diff) | Newer revision → (diff)

In information technology, a Service Level Indicator (SLI) is a measure of the service level provided by a service provider to a customer. SLIs form the basis of Service Level Objectives (SLOs), which in turn form the basis of Service Level Agreements (SLAs);[1] an SLI is thus also called an SLA metric.

Common SLIs include latency, throughput, availability, and error rate.[1]

References

  1. ^ a b "Service Level Terminology". Site Reliability Engineering: How Google Runs Production Systems. pp. 37–40. {{cite book}}: Unknown parameter |authors= ignored (help)
Stub icon

This technology-related article is a stub. You can help Wikipedia by expanding it.

Retrieved from "https://en.wikipedia.org/w/index.php?title=Service_level_indicator&oldid=722951815"