Remote monitoring and management
Remote Monitoring and Management RMM) is the process of supervising and controlling software systems (such as those on desktops, servers and mobile devices) by means of a locally installed agent that can be accessed by a management service provider.
Functions include the ability to:
- install new or updated software remotely (including patches, updates and configuration changes)
- detect new devices and automatically install the RMM agent and configure the device
- observe the behavior of the managed device and software for performance and diagnostic tasks
- perform alerting and provide reports and dashboards
See also
- Network management
- Network monitoring
- Application service management
- Application performance management
- Managed services
- Information technology outsourcing