Remote monitoring and management

Not to be confused with Service management.

Remote Monitoring and Management RMM) is the process of supervising and controlling software systems (such as those on desktops, servers and mobile devices) by means of a locally installed agent that can be accessed by a management service provider.

Functions include the ability to:

• install new or updated software remotely (including patches, updates and configuration changes)
• detect new devices and automatically install the RMM agent and configure the device
• observe the behavior of the managed device and software for performance and diagnostic tasks

See also

• Network management
• Network monitoring
• Application service management
• Application performance management
• Managed services
• Information technology outsourcing