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Google Helpouts

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Helpouts by Google
Logo of Hangouts
Type of site
Marketplace
Available inEnglish
OwnerGoogle inc
URLhelpouts.google.com
CommercialYes
RegistrationClosed as of April 9th

Google Helpouts was an online collaboration service from Google which launched in November 2013 and allowed users to share their expertise through live video and provide real-time help from their computers or mobile devices. Google Helpouts is closed as of April,20th,2015[1]

April 20, 2015, Google closed Google Helpouts

Operation

People offering help through Helpouts, called 'providers', can be large, medium, or small companies as well as individuals. Providers must be a native English speaker and a resident of U.S., Canada, Ireland, U.K., Australia or New Zealand. Providers create and maintain listings that explain what they offer, their qualifications, their prices, and their schedules. Every listing has a link to the provider’s Helpouts calendar. Providers must pass Google's screening process to qualify.

Helpouts handles scheduling based on user availability all by itself.

Once a Helpout is scheduled, it can automatically be added to users' Google Calendar, and users can also choose whether they wish to be notified through email or SMS.

Payments and pricing

All payments are done through Google Wallet. There are two kinds of pricings based on either a per minute or per Helpout session. Prices are set by the providers. Some providers offer both options at the same time, leaving it up to the user to decide which one is best for them. At the end of each Helpout, users are asked to write a review.

Helpouts offers a money-back guarantee. If a user is not satisfied with a Helpout, he/she can apply for a refund within 72 hours of the end of the helpout. Google has a cancellation policy that states that some providers may or may not have a cancellation fee.[2] However if they do customers must call in 24 hours prior to the session to avoid the fee. If they do not they will be charged 50% of their session price if it was for a fixed amount of time. If it was by the minute the customer will be charged 5 times the rate.

Categories

Helpouts categorizes help into the following categories:

  • Art & Music
  • Computers & Electronics
  • Cooking
  • Education & Careers
  • Fashion & Beauty
  • Fitness & Nutrition
  • Health
  • Home & Garden

Citations

  1. ^ Official Blog: Introducing Helpouts: Help when you need it over live video. Googleblog.blogspot.in. Retrieved on 2013-11-05.
  2. ^ Helpouts. "Cancellations - Helpouts Help". Support.google.com. Retrieved 2013-11-15.

References

Retrieved from "https://en.wikipedia.org/w/index.php?title=Google_Helpouts&oldid=657333671"