A3 problem solving
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A3 Problem Solving
Quality control, or QC for short, is a process by which entities review the quality of all factors involved in production. This approach places an emphasis on three aspects:[citation needed]
- Elements such as controls, job management, defined and well managed processes,[1][2] performance and integrity criteria, and identification of records
- Competence, such as knowledge, skills, experience, and qualifications
- Soft elements, such as personnel, integrity, confidence, organizational culture, motivation, team spirit, and quality relationships.
Controls include product inspection, where every product is examined visually, and often using a stereo microscope for fine detail before the product is sold into the external market. Inspectors will be provided with lists and descriptions of unacceptable product defects such as cracks or surface blemishes for example.
The quality of the outputs is at risk if any of these three aspects is deficient in any way.
Quality control emphasizes testing of products to uncover defects and reporting to management who make the decision to allow or deny product release, whereas quality assurance attempts to improve and stabilize production (and associated processes) to avoid, or at least minimize, issues which led to the defect(s) in the first place.[citation needed] For contract work, particularly work awarded by government agencies, quality control issues are among the top reasons for not renewing a contract.[3]
Quality control in project management
In project management, quality control requires the project manager and the project team to inspect the accomplished work to ensure its alignment with the project scope.[4] In practice, projects typically have a dedicated quality control team which focuses on this area.[citation needed]
See also
- Analytical quality control
- Corrective and preventative action (CAPA)
- Eight dimensions of quality
- First article inspection (FAI)
- Good Automated Manufacturing Practice (GAMP)
- Good manufacturing practice
- Quality assurance
- Quality management framework
- Standard operating procedure (SOP)
References
This article incorporates public domain material from Federal Standard 1037C. General Services Administration. Archived from the original on 22 January 2022. (in support of MIL-STD-188).
- ^ Dennis Adsit (9 November 2007). "What the Call Center Industry Can Learn from Manufacturing: Part I" (PDF). National Association of Call Centers. Retrieved 21 December 2012.
- ^ Dennis Adsit (23 November 2007). "What the Call Center Industry Can Learn from Manufacturing: Part II" (PDF). National Association of Call Centers. Retrieved 21 December 2012.
- ^ "Position Classification Standard for Quality Assurance Series, GS-1910" (PDF). US Office of Personnel Management. March 1983. Retrieved 21 December 2012.
- ^ Phillips, Joseph (November 2008). "Quality Control in Project Management". The Project Management Hut. Retrieved 21 December 2012.
Further reading
- Radford, George S. (1922), The Control of Quality in Manufacturing, New York: Ronald Press Co., OCLC 1701274, retrieved 16 November 2013
- Shewhart, Walter A. (1931), Economic Control of Quality of Manufactured Product, New York: D. Van Nostrand Co., Inc., OCLC 1045408
- Juran, Joseph M. (1951), Quality-Control Handbook, New York: McGraw-Hill, OCLC 1220529
- Western Electric Company (1956), Statistical Quality Control Handbook (1 ed.), Indianapolis, Indiana: Western Electric Co., OCLC 33858387
- Feigenbaum, Armand V. (1961), Total Quality Control, New York: McGraw-Hill, OCLC 567344
