Reverse hierarchy

Overview

A reverse hierarchy is a conceptual organizational structure that attempts to "invert" the classical pyramid of hierarchical organisations. In this structure, key decisions are made by the employees in direct contact with customers, while progressively senior management positions provide support and help to the customer-facing employees.^[1]

History

The creation of the reverse hierarchy (or inverted pyramid) has been attributed to the Nordstrom retail organization.^[1]

References

^ ^a ^b Mosley, Donald (2014). Supervisory Management (1st ed.). Cengage Learning. p. 125. {{cite book}}: |access-date= requires |url= (help)

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[Mosley-1] Mosley, Donald (2014). Supervisory Management (1st ed.). Cengage Learning. p. 125. {{cite book}}: |access-date= requires |url= (help)

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