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Visual Interactive Voice Response

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This is an old revision of this page, as edited by Jeremy112233 (talk | contribs) at 15:52, 18 February 2014 (Clarifying use). The present address (URL) is a permanent link to this revision, which may differ significantly from the current revision.

Visual Interactive Voice Response is conceptually similar to voice Interactive voice response (IVR) but with the addition of visual menus to enhance the experience. The user interacts with a visual interface by touch or click commands on his mobile or computer screen.[1] The technology can be used either on a mobile device app or directly over the web.[2] Visual IVR can be used for companies to interact with their monthly customers, providing billing and other information through a single access point.[3] Visual IVR can also utilize video as a part of its interface.

References

  1. ^ Maribel Lopez (January 27th, 2011). "Groupama: Creating strategic differentiation by combining contact centers with mobile". Lopez Research. Retrieved February 17, 2014. {{cite web}}: Check date values in: |date= (help)
  2. ^ "THE 2013 STAR Performers". Speech Technology Magazine. October 1, 2013. Retrieved February 17, 2014. {{cite web}}: Italic or bold markup not allowed in: |publisher= (help)
  3. ^ "Jacada and Vocantas Update on OnCall Solution". Entertainment Close-up. October 30, 2013. Retrieved February 17, 2014. {{cite web}}: Italic or bold markup not allowed in: |publisher= (help)
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