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Visual Interactive Voice Response

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Visual Interactive Voice Response is conceptually similar to voice Interactive voice response (IVR) but with the addition of video to enhance the experience. The user interacts with a real-time video stream either by voice commands or by pressing DTMF buttons on his terminal (typically a mobile handset).[1] The technology can be used either on a mobile device app or directly over the web.[2] Visual IVR can be used for companies to interact with their monthly customers, providing billing and other information through a single access point.[3]

References

  1. ^ Maribel Lopez (January 27th, 2011). "Groupama: Creating strategic differentiation by combining contact centers with mobile". Lopez Research. Retrieved February 17, 2014. {{cite web}}: Check date values in: |date= (help)
  2. ^ "THE 2013 STAR Performers". Speech Technology Magazine. October 1, 2013. Retrieved February 17, 2014. {{cite web}}: Italic or bold markup not allowed in: |publisher= (help)
  3. ^ "Jacada and Vocantas Update on OnCall Solution". Entertainment Close-up. October 30, 2013. Retrieved February 17, 2014. {{cite web}}: Italic or bold markup not allowed in: |publisher= (help)
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