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Visual Interactive Voice Response

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This is an old revision of this page, as edited by Jeremy112233 (talk | contribs) at 22:46, 17 February 2014 (Adding another reference and removing unsourced somewhat advertorial writing in order to remove the improvement tag.). The present address (URL) is a permanent link to this revision, which may differ significantly from the current revision.

Visual Interactive Voice Response is conceptually similar to voice Interactive voice response (IVR) but with the addition of video to enhance the experience. The user interacts with a real-time video stream either by voice commands or by pressing DTMF buttons on his terminal (typically a mobile handset).[1] The technology can be used either on a mobile device app or directly over the web.[2]

References

  1. ^ Maribel Lopez (January 27th, 2011). "Groupama: Creating strategic differentiation by combining contact centers with mobile". Lopez Research. Retrieved February 17, 2014. {{cite web}}: Check date values in: |date= (help)
  2. ^ "THE 2013 STAR Performers". Speech Technology Magazine. October 1, 2013. Retrieved February 17, 2014. {{cite web}}: Italic or bold markup not allowed in: |publisher= (help)
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