Web-based VoIP

Web-based VoIP uses a web page with audio input/output capabilities (typically using Flash, Active X, or Silverlight) to initiate a Voice over IP audio connection, rather than dedicated VoIP hardware or software. This can be used, for example, to connect a person visiting a company's web site to speak with a customer service representative without leaving the site or using a conventional telephone. It requires that the computer viewing the web page have connected speakers and microphone.

A VoIP connection is only one of several options for click to talk elements in web pages; others involve initiating a conventional telephone call from one end or the other.

Applications

• Retail customer service
• Person-to-person VoIP calls (possibly using a lookup like ENUM, or integration with services like Skype)
• Web conferences
• E-learning
• Social networking

External links

• ClickDesk - provides international access numbers for customers, in-browser phone, Skype access, and Google Talk access