eSourcing Capability Model
The eSourcing Capability Model (eSCM) is a framework developed by ITSqc at Carnegie Mellon University in order to improve the relationship between IT Services providers and their customers.
These services can be very different: IT outsourcing, IT hosting, application development and maintenance outsourcing, networking services, business process outsourcing.
eSCM is twofold: eSCM-CL for Clients and eSCM-SP for Service Providers. These two models are consistent, symmetrical and complementary for each side of the client-provider relationship and this is the strength and the uniqueness of this model.