Demand patterns

Demand Situations (Service Industry)

Introduction Demand is not a controllable factor, under every situation in different industries, varying demand situations might be encountered. Through demand management it is possible to manipulate the demand in your favor. Most organizations in the beginning face varying demand situations which may not even be favorable to them.

Different types of Demand Situations Negative demand:If the market response to a product is negative, it shows that people are not aware of the features of the service and the benefits offered. Under such circumstances, the marketing unit of a service firm has to understand the psyche of the potential buyers and find out the prime reason for the rejection of the service. For example: if passengers refuse a bus conductor's call to board the bus. The service firm has to come up with an appropriate strategy to remove the misunderstandings of the potential buyers. A strategy needs to be designed to transform the negative demand into a positive demand.

No demand: If people are unaware,have insufficient information about a service or due to the consumer's indifference this type of a demand situation could occur. The marketing unit of the firm should focus on promotional campaigns and communicating reasons for potential customers to use the firm's services. Service differentiation is one of the popular strategies used to compete in a no demand situation in the market.

Latent demand: