User:Jorgath/Guide to Dispute Resolution
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The Dispute Resolution Noticeboard is an informal board for resolving content disputes between two or more users. This page is an outline of what to do - and not do - in the process of dispute resolution. It contains advice and guidelines for participants and volunteers to help them navigate the process of DR.
What is Dispute Resolution?
What is Dispute Resolution not?
What is a Dispute Resolution Noticeboard volunteer?
What is a Dispute Resolution Noticeboard volunteer not?
Filing a new Dispute Resolution request
 | Pending. See Wikipedia talk:Dispute resolution noticeboard/request#Fixes needed: unless these issues are resolved writing this section is impractical. |
Opening a dispute resolution case
Dispute resolution case may only be opened by DRN volunteer, who has not been previously involved in particular dispute. Ideally the volunteer should not be involved in interaction with any of the parties at least since a month before the dispute emerged.
The cases are opened once all the opening statements of dispute parties are already filed. Unless this happens, nobody is allowed to place comments in "Discussion of dispute" section. If some of the parties whose input is crucial for dispute resolution fail to make their opening comments within reasonable period of time (generally 24 hours),[1] the case should be closed.
Discussion in a DR case
The DRN discussions should adhere to the single rule: no editors' conduct discussions are appropriate at DRM. If editors' conduct prevents content dispute resolution, the case should be deferred to Wikiquette assistance, Administrators' noticeboard/Incidents or Arbitration Committee forums.
All editors are expected to sign their comments, use informative edit summaries and mark the changes to their comments (except minor fixes) with <ins></ins> (for additions) and <del></del> (for omissions).
Keep in mind, that Talk page guidelines apply to DRN discussions unless this document instructs otherwise.
Closing the case
Only DRN volunteers are allowed to close dispute resolution cases. The particular rules regarding closure depends on the reason why the case should be closed.
In any case closure involves:
- putting {{DRN archive top|reason=closing statement by volunteer}} template under the section heading of the dispute;
- putting {{DRN archive bottom}} template at the bottom of the dispute;
- changing the {{DR case status}} template's first [unnamed] parameter to either "close" or "resolved" depending on the reason of closure.
Dispute is resolved
This is the outcome the DRN volunteers and dispute parties are expect to strive for. If it happened, the dispute should be closed with "resolved" status.
Dispute is not resolved
The failure of dispute resolution can owe to many potential problems:
- case failed to open: missing opening statements by the parties, whose input is absolutely required;[1]
- no quorum: significant number of the parties didn't participate in the discussion;[1]
- no consensus: parties and volunteers came to stalemate, and all hope to actually resolve the dispute is lost;
- deferred: the dispute was resolved out of DRN;
- stale: the dispute was not resolved and no parties show interest in further participation neither on DRN, nor elsewhere.[1]
Never close unresolved cases if any participant or volunteer was active in the case within last 24 hours!
If any of the above conditions is met, close the dispute with "close" status.
See Also
Footnotes
- ^ a b c d All timeouts are calculated since the first contribution of the editor after the need of his participation arose; editor cannot be assumed unwilling to participate in dispute resolution if he was inactive elsewhere on English Wikipedia. Still, if editor is inactive longer then 7 days since his action is needed, he is assumed not participating.