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Front and back office application

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A front office application is any software that has a direct relation to customers[1]. In turn, a back office application has no such direct relation.

Examples

The software enabling the customer to order a product from a company is considered a front office application. If a salesperson is typing the order into the application, it is still considered a front office application even though the customer is not directly interacting with the software.

If the company uses different software to order the product from a manufacturer, it is considered a back office application.

References

  1. ^ http://www.pcmag.com/encyclopedia_term/0,1237,t=front+office+application&i=43516,00.asp


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