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| Company type | not-for-profit, non-denominational, registered charitable organization |
|---|---|
| Industry | Healthcare |
| Founded | 1994 |
| Headquarters | , |
| Website | http://www.careconnect.org.au |
Care Connect (Australia)
Care Connect is an Australian community care provider operating in New South Wales, Queensland, and Victoria. The organisation delivers person-centred, in-home and community support and services to children, young people, adults, older adults and carers.[1]
Care Connect was founded in 1994 in Victoria, Australia, and is a not-for-profit, non-denominational, registered charitable organization. It introduced Australia's first aged care packages for LGBTI seniors in South-East Queensland in 2011,[2] and launched the iCareConnect™ pilot program in January 2012 whereby case management is delivered to a number of clients via computer (iMac) using Skype video conferencing software and a broadband connection.[3]
Vision
Care Connect’s vision statement is “to be Australia’s leading community care organisation, actively sought for its innovation, care leadership and community participation.”[4]
Mission
Care Connect’s Mission is to create "excellence in community care through innovation, commitment, knowledge and choice.”[5]
Overview
The organisation specialises in:
- case management
- care coordination
- carer support and services
- personal care
- post hospital care
- social and domestic support.
Care Connect also supports people with an Acquired Brain Injury (ABI) and people with Autism Spectrum Disorder.
Organisational structure
The Care Connect organisation comprises a Board of Management, an Executive Management Group (led by Chief Executive Officer, Paul Ostrowski), the Client Services division, the Consumer Voice Committee and various support departments including Corporate Services, Human Resources, IT, and Marketing.
Board of Management
- Fred Maddern, Chairperson
- Maureen Borghesi, Deputy Chairperson
- Michael Diamente, Director
- Elizabeth Drozd, Director
- Robert Farmer, Director
- Marcia Griffin, Director
- Lindsay McMillan, Director
Executive Management Group
- Paul Ostrowski, Chief Executive Officer
- Warren Howe, Chief Financial Officer
- Marisa Galiazzo, General Manager, Client Services – NSW, QLD
- Jayne Gallo, General Manager, Client Services – VIC
- Rachael Guthridge, Director of Marketing
- Alex Lutke-Schipholt, Chief Information Officer
- Jacqui Wilson, General Manager, Commercial Services
Client Services division
The Care Connect Client Services division has 11 offices across New South Wales, Queensland and Victoria.
- National Office: Abbotsford
- Eastern Metropolitan Region: Doncaster, Kew, Lilydale
- North Region: Echuca
- North West Metropolitan Region: Moonee Ponds
- Southern Metropolitan Region: East Brighton
- Eastern Sydney Region: Redfern
- Western Sydney & Nepean Region: Blacktown
- Brisbane Region: Banyo
- Gold Coast & Far North Coast Region: Tweed Heads
Consumer Voice Committee
Care Connect’s Consumer Voice Committee (CVC) acts as a representative voice for community care consumers. It works in partnership with Care Connect to improve service and delivery outcomes. The committee is an innovative and important vehicle for clients both past and present to communicate their experiences and recommendations to Care Connect staff.
History
Care Connect, formerly known as West Care Linkages, was founded by former CEO, Nicholas Woodlock in Melbourne in October 1994. West Care Linkages was created to prevent the premature and inappropriate admission of frail aged and younger disabled persons to residential care (ie nursing homes and hostels). Since 1994, the organisation has grown from three staff (based in its Werribee office in Melbourne’s Western Region) to a major community care provider operating in three Australian states and employing more than 330 staff. Today, Care Connect’s National Office is located in Abbotsford, Victoria.
Approach to community care
Care Connect receives funding from the Commonwealth Government, the New South Wales Government and the Victorian Government to provide community care support and services.
According to its 2010-11 Annual Report, Care Connect delivered more than 30 programs to approximately 7,200 clients across three states during that financial year.[6]
The Report also outlines many new initiatives undertaken during that time.
These include:
- developing a new person-centred service model
- increasing stakeholder engagement
- offering policy input for:
- the Productivity Commission Inquiry Caring for Older Australians
- the Productivity Commission Inquiry Disability Care and Support
- the Victorian Government’s Active Service Model
- the New South Wales Government’s Better Practice Project
- the National LGBTI Health Alliance roundtable on care of older LGBTI people
- expanding partnerships with community care organisations
- introducing Australia’s first LGBTI (lesbian, gay, bisexual, transgender, intersex) aged care packages in South East Queensland[7]
- securing more aged care packages in New South Wales, Queensland and Victoria
- growing disability services in Victoria via programs such as Respite for Older Carers, My Future My Choice and Individual Support Packages (ISPs).
Programs and packages
Care Connect provides a range of government programs and services including:
- aged care support and packages
- children’s and young people’s packages
- dementia support programs
- disability services
- culturally and linguistically diverse (CALD) support programs
- housing support programs
- Indigenous support programs
- post hospital care support
- preventative care
- respite support
- support and services for the LGBTI community
- transitional care.
Care for older LGBTI seniors
In July, 2011, Care Connect made headlines when it announced its aged care packages for LGBTI seniors in South-East Queensland, Australia. The care packages, officially launched on November 2, 2011, are an Australian first, and address serious issues surrounding care options for LGBTI seniors.[8]
Care Connect worked in partnership with Healthy Communities (the LGBTI peak body for Queensland, formerly QAHC) to successfully gain Commonwealth funding to specifically support older LGBTI people.
In the paper entitled Response to the Productivity Commission Draft Report: Caring for Older Australians (March 2011), the National LGBTI Health Alliance commended the Commission for "including LGBTI people in arguing the need for the aged care sector to better respond to the diversity of the older population"[9]and commended the partnerships between LGBTI organisations and aged care providers including "Care Connect and QAHC in Queensland"[10] in providing "direct and indirect services to LGBTI older people".[10]
The Department of Health and Ageing (DoHA) offers the following aged care packages:
- Community Aged Care Package (CACP)
- Extended Aged Care at Home (EACH)
- Extended Aged Care at Home Dementia (EACHD).
DoHA supported Care Connect’s proposal to tailor CACP, EACH and EACHD packages to suit the LGBTI community in South East Queensland.
“The Australian Government and community care provider Care Connect have taken an important first step in recognising and meeting the specific care needs of Australia’s ageing lesbian, gay, bisexual, transgender and intersex community,” reported Aged Care InSite in its Feb/Mar 2011 edition.[2]
Viewed as a watershed moment in support and care services for the LGBTI community, Care Connect hopes to extend the availability of the LGBTI-specific packages across other states of Australia.
“This community has been invisible, marginalised and discriminated against for most of their lives,” said Paul Ostrowski, Care Connect CEO. “LGBTI seniors have had to hide their sexuality and gender identity out of necessity and this has meant, up until now, they have suffered from care needs that have gone unmet.
“The Department of Health and Ageing (DoHA) supported our proposal to tailor existing aged care packages to suit the specific needs of the LGBTI community in South East Queensland. We worked in partnership with Healthy Communities to ensure these services were a right-fit with the community.”[11]
Noeline Brown, Ambassador for Ageing (Office for an Ageing Australia), who launched the program said: "In Australia many lesbian, gay, bisexual, transgender and intersex people are part of a marginalised group so it is terrific that Care Connect's trained staff understand the issues facing the LGBTI community.
“I believe Care Connect strives to provide an environment where LGBTI people do not fear discrimination, and for those in relationships, Care Connect recognises partners as chosen decision makers, which is a wonderful thing."[11]
Annual Reports
5.1 2009-10 Annual Report[12]
5.2 2010-11 Annual Report[13]
Environmental sustainability
In 2008, Care Connect established its Green Team to address the organisation’s environmental sustainability goals.
Meeting bi-monthly, the Green Team offer recommendations to the Board of Management and Executive Management in regard to best practice, and ways in which Care Connect can reduce its carbon footprint.
The future
Fee-for-service
Care Connect plans to complement its range of Commonwealth and State Government programs with a selection of fee-for-service initiatives. In an article entitled Finance is critical published in the March 2012 edition of Hospital & Aged Care, Warren Howe, Care Connect's Chief Financial Officer said that Care Connect is currently designing a range of fee-for-service programs to assist people who require support, but don't qualify for government funding.[14]
"Finance at Care Connect is identifying and building financial systems and processes that support the transition from a block-funded organisation (through government tenders) to one that receives money directly from its end users," Howe said. "This shift from block funding to individualised funding or entitlement-based funding will mean that Care Connect will be working with thousands of people at any one time, instead of a small number of government departments."[15]
iCareConnect™
In January 2012, Care Connect launched iCareConnect™ whereby case management is delivered to a number of clients via computer (iMac) using Skype video conferencing software and a broadband connection. A trackpad is substituted for the mouse mainly because people with arthritis find them easier to use.[3] Care Connect believes the iCareConnect™ pilot increases access to client support and services, and decreases social isolation - a key issue facing ageing Australians.
Reported DPS Guide to Aged Care: 'The iCareConnect™ model complements traditional home visits by offering clients the opportunity to speak more frequently with their case manager via the video conferencing program, Skype. The project will allow older Australians to build their engagement with family, friends and the broader community through the use of Skype, email and participation in older support/interest groups. With an estimated 20% of older Australians socially isolated, Care Connect Chief Executive Officer, Paul Ostrowski, believes it is an issue the sector needs to address.'[16]
Mr Ostrowski says “training and ongoing support” by case managers and IT teams will make the pilot a success.[16]
Reported Aged Care INsite in its Apr/May 2012 edition: For Paul Ostrowski, the chief executive of Care Connect, social demographics and economic realities necessitate initiatives such as the iCareConnect trial. He says his organisation is increasingly working with seniors who are suffering a degree of social isolation as they become less mobile and confined to their homes. “There is some fairly compelling research out of the University of Adelaide that says about 20 per cent of seniors are currently suffering from some form of social isolation. If you start to extrapolate the figures we believe 1.8 million older Australians will be suffering social isolation due to their age by 2050,” he tells INsite.[17]
Care Connect aims to expand the trial to 70 people in the latter half of 2012 with a view to rolling it out to more clients at a later date.[18]
Recommendations made by the Productivity Commission's 2011 report into managing Australia's ageing population highlighted technology as a key factor in the future delivery of care in Australia.[19]
References
- ^ "Care Connect". Retrieved 2012-02-03.
- ^ a b "ACAR includes gay packages, Aged Care INsite, Feb/Mar 2011". Retrieved 2012-04-03.
- ^ "Care Connect Vision Statement". Retrieved 2012-15-03.
{{cite web}}: Check date values in:|accessdate=(help) - ^ "Care Connect Mission". Retrieved 2012-15-03.
{{cite web}}: Check date values in:|accessdate=(help) - ^ "Care Connect: 2010-2011 Annual Report" (PDF). Retrieved 2012-04-03.
- ^ "Aussie first for LGBTIs, Australian Ageing Agenda, 4 August 2011". Retrieved 2012-04-03.
- ^ "Aged Care For Sexual Minority Groups, ABC Radio National, 28 July 2011". Retrieved 2012-04-03.
- ^ "National LGBTI Health Alliance: Response to the Productivity Commission Draft Report: Caring for Older Australians, March 2011, p.1" (PDF). Retrieved 2012-02-03.
- ^ a b "National LGBTI Health Alliance: Response to the Productivity Commission Draft Report: Caring for Older Australians, March 2011, p.3" (PDF). Retrieved 2012-02-03.
- ^ a b "Care Connect Media Release 2011: Finally LGBTI seniors get the support they need" (PDF). Retrieved 2012-03-03.
- ^ "Care Connect Annual Report 2009-2010" (PDF). Retrieved 2012-02-03.
- ^ "Care Connect Annual Report 2010-2011" (PDF). Retrieved 2012-02-03.
- ^ "Finance is critical, Hospital & AgedCare, March 2012, p.22-25" (PDF). Retrieved 2012-26-05.
{{cite web}}: Check date values in:|accessdate=(help) - ^ "Finance is critical, Hospital & AgedCare, March 2012, p.31" (PDF). Retrieved 2012-01-03.
- ^ a b "DPS Guide to Aged Care, Helping seniors beat isolation, 7 March 2012". Retrieved 2012-03-01.
- ^ "The bush telegraph goes online". Retrieved 2012-05-03.
- ^ "Caring For Older Australians: Productivity Commission Inquiry Report, Overview, No. 53, 28 June 2011, Overview XLV" (PDF). Retrieved 2012-26-05.
{{cite web}}: Check date values in:|accessdate=(help)
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| Company type | not-for-profit, non-denominational, registered charitable organization |
|---|---|
| Industry | Healthcare |
| Founded | 1994 |
| Headquarters | , |
| Website | http://www.careconnect.org.au |
Care Connect (Australia)
Care Connect is an Australian community care provider operating in New South Wales, Queensland, and Victoria. The organisation delivers person-centred, in-home and community support and services to children, young people, adults, older adults and carers.[1]
Care Connect was founded in 1994 in Victoria, Australia, and is a not-for-profit, non-denominational, registered charitable organization. It introduced Australia's first aged care packages for LGBTI seniors in South-East Queensland in 2011,[2] and launched the iCareConnect™ pilot program in January 2012 whereby case management is delivered to a number of clients via computer (iMac) using Skype video conferencing software and a broadband connection.[3]
Vision
Care Connect’s vision statement is “to be Australia’s leading community care organisation, actively sought for its innovation, care leadership and community participation.”[4]
Mission
Care Connect’s Mission is to create "excellence in community care through innovation, commitment, knowledge and choice.”[5]
Overview
The organisation specialises in:
- case management
- care coordination
- carer support and services
- personal care
- post hospital care
- social and domestic support.
Care Connect also supports people with an Acquired Brain Injury (ABI) and people with Autism Spectrum Disorder.
Organisational structure
The Care Connect organisation comprises a Board of Management, an Executive Management Group (led by Chief Executive Officer, Paul Ostrowski), the Client Services division, the Consumer Voice Committee and various support departments including Corporate Services, Human Resources, IT, and Marketing.
Board of Management
- Fred Maddern, Chairperson
- Maureen Borghesi, Deputy Chairperson
- Michael Diamente, Director
- Elizabeth Drozd, Director
- Robert Farmer, Director
- Marcia Griffin, Director
- Lindsay McMillan, Director
Executive Management Group
- Paul Ostrowski, Chief Executive Officer
- Warren Howe, Chief Financial Officer
- Marisa Galiazzo, General Manager, Client Services – NSW, QLD
- Jayne Gallo, General Manager, Client Services – VIC
- Rachael Guthridge, Director of Marketing
- Alex Lutke-Schipholt, Chief Information Officer
- Jacqui Wilson, General Manager, Commercial Services
Client Services division
The Care Connect Client Services division has 11 offices across New South Wales, Queensland and Victoria.
- National Office: Abbotsford
- Eastern Metropolitan Region: Doncaster, Kew, Lilydale
- North Region: Echuca
- North West Metropolitan Region: Moonee Ponds
- Southern Metropolitan Region: East Brighton
- Eastern Sydney Region: Redfern
- Western Sydney & Nepean Region: Blacktown
- Brisbane Region: Banyo
- Gold Coast & Far North Coast Region: Tweed Heads
Consumer Voice Committee
Care Connect’s Consumer Voice Committee (CVC) acts as a representative voice for community care consumers. It works in partnership with Care Connect to improve service and delivery outcomes. The committee is an innovative and important vehicle for clients both past and present to communicate their experiences and recommendations to Care Connect staff.
History
Care Connect, formerly known as West Care Linkages, was founded by former CEO, Nicholas Woodlock in Melbourne in October 1994. West Care Linkages was created to prevent the premature and inappropriate admission of frail aged and younger disabled persons to residential care (ie nursing homes and hostels). Since 1994, the organisation has grown from three staff (based in its Werribee office in Melbourne’s Western Region) to a major community care provider operating in three Australian states and employing more than 330 staff. Today, Care Connect’s National Office is located in Abbotsford, Victoria.
Approach to community care
Care Connect receives funding from the Commonwealth Government, the New South Wales Government and the Victorian Government to provide community care support and services.
According to its 2010-11 Annual Report, Care Connect delivered more than 30 programs to approximately 7,200 clients across three states during that financial year.[6]
The Report also outlines many new initiatives undertaken during that time.
These include:
- developing a new person-centred service model
- increasing stakeholder engagement
- offering policy input for:
- the Productivity Commission Inquiry Caring for Older Australians
- the Productivity Commission Inquiry Disability Care and Support
- the Victorian Government’s Active Service Model
- the New South Wales Government’s Better Practice Project
- the National LGBTI Health Alliance roundtable on care of older LGBTI people
- expanding partnerships with community care organisations
- introducing Australia’s first LGBTI (lesbian, gay, bisexual, transgender, intersex) aged care packages in South East Queensland[7]
- securing more aged care packages in New South Wales, Queensland and Victoria
- growing disability services in Victoria via programs such as Respite for Older Carers, My Future My Choice and Individual Support Packages (ISPs).
Programs and packages
Care Connect provides a range of government programs and services including:
- aged care support and packages
- children’s and young people’s packages
- dementia support programs
- disability services
- culturally and linguistically diverse (CALD) support programs
- housing support programs
- Indigenous support programs
- post hospital care support
- preventative care
- respite support
- support and services for the LGBTI community
- transitional care.
Care for older LGBTI seniors
In July, 2011, Care Connect made headlines when it announced its aged care packages for LGBTI seniors in South-East Queensland, Australia. The care packages, officially launched on November 2, 2011, are an Australian first, and address serious issues surrounding care options for LGBTI seniors.[8]
Care Connect worked in partnership with Healthy Communities (the LGBTI peak body for Queensland, formerly QAHC) to successfully gain Commonwealth funding to specifically support older LGBTI people.
In the paper entitled Response to the Productivity Commission Draft Report: Caring for Older Australians (March 2011), the National LGBTI Health Alliance commended the Commission for "including LGBTI people in arguing the need for the aged care sector to better respond to the diversity of the older population"[9]and commended the partnerships between LGBTI organisations and aged care providers including "Care Connect and QAHC in Queensland"[10] in providing "direct and indirect services to LGBTI older people".[10]
The Department of Health and Ageing (DoHA) offers the following aged care packages:
- Community Aged Care Package (CACP)
- Extended Aged Care at Home (EACH)
- Extended Aged Care at Home Dementia (EACHD).
DoHA supported Care Connect’s proposal to tailor CACP, EACH and EACHD packages to suit the LGBTI community in South East Queensland.
“The Australian Government and community care provider Care Connect have taken an important first step in recognising and meeting the specific care needs of Australia’s ageing lesbian, gay, bisexual, transgender and intersex community,” reported Aged Care InSite in its Feb/Mar 2011 edition.[2]
Viewed as a watershed moment in support and care services for the LGBTI community, Care Connect hopes to extend the availability of the LGBTI-specific packages across other states of Australia.
“This community has been invisible, marginalised and discriminated against for most of their lives,” said Paul Ostrowski, Care Connect CEO. “LGBTI seniors have had to hide their sexuality and gender identity out of necessity and this has meant, up until now, they have suffered from care needs that have gone unmet.
“The Department of Health and Ageing (DoHA) supported our proposal to tailor existing aged care packages to suit the specific needs of the LGBTI community in South East Queensland. We worked in partnership with Healthy Communities to ensure these services were a right-fit with the community.”[11]
Noeline Brown, Ambassador for Ageing (Office for an Ageing Australia), who launched the program said: "In Australia many lesbian, gay, bisexual, transgender and intersex people are part of a marginalised group so it is terrific that Care Connect's trained staff understand the issues facing the LGBTI community.
“I believe Care Connect strives to provide an environment where LGBTI people do not fear discrimination, and for those in relationships, Care Connect recognises partners as chosen decision makers, which is a wonderful thing."[11]
Annual Reports
5.1 2009-10 Annual Report[12]
5.2 2010-11 Annual Report[13]
Environmental sustainability
In 2008, Care Connect established its Green Team to address the organisation’s environmental sustainability goals.
Meeting bi-monthly, the Green Team offer recommendations to the Board of Management and Executive Management in regard to best practice, and ways in which Care Connect can reduce its carbon footprint.
The future
Fee-for-service
Care Connect plans to complement its range of Commonwealth and State Government programs with a selection of fee-for-service initiatives. In an article entitled Finance is critical published in the March 2012 edition of Hospital & Aged Care, Warren Howe, Care Connect's Chief Financial Officer said that Care Connect is currently designing a range of fee-for-service programs to assist people who require support, but don't qualify for government funding.[14]
"Finance at Care Connect is identifying and building financial systems and processes that support the transition from a block-funded organisation (through government tenders) to one that receives money directly from its end users," Howe said. "This shift from block funding to individualised funding or entitlement-based funding will mean that Care Connect will be working with thousands of people at any one time, instead of a small number of government departments."[15]
iCareConnect™
In January 2012, Care Connect launched iCareConnect™ whereby case management is delivered to a number of clients via computer (iMac) using Skype video conferencing software and a broadband connection. A trackpad is substituted for the mouse mainly because people with arthritis find them easier to use.[3] Care Connect believes the iCareConnect™ pilot increases access to client support and services, and decreases social isolation - a key issue facing ageing Australians.
Reported DPS Guide to Aged Care: 'The iCareConnect™ model complements traditional home visits by offering clients the opportunity to speak more frequently with their case manager via the video conferencing program, Skype. The project will allow older Australians to build their engagement with family, friends and the broader community through the use of Skype, email and participation in older support/interest groups. With an estimated 20% of older Australians socially isolated, Care Connect Chief Executive Officer, Paul Ostrowski, believes it is an issue the sector needs to address.'[16]
Mr Ostrowski says “training and ongoing support” by case managers and IT teams will make the pilot a success.[16]
Reported Aged Care INsite in its Apr/May 2012 edition: For Paul Ostrowski, the chief executive of Care Connect, social demographics and economic realities necessitate initiatives such as the iCareConnect trial. He says his organisation is increasingly working with seniors who are suffering a degree of social isolation as they become less mobile and confined to their homes. “There is some fairly compelling research out of the University of Adelaide that says about 20 per cent of seniors are currently suffering from some form of social isolation. If you start to extrapolate the figures we believe 1.8 million older Australians will be suffering social isolation due to their age by 2050,” he tells INsite.[17]
Care Connect aims to expand the trial to 70 people in the latter half of 2012 with a view to rolling it out to more clients at a later date.[18]
Recommendations made by the Productivity Commission's 2011 report into managing Australia's ageing population highlighted technology as a key factor in the future delivery of care in Australia.[19]
References
- ^ "Care Connect". Retrieved 2012-02-03.
- ^ a b "ACAR includes gay packages, Aged Care INsite, Feb/Mar 2011". Retrieved 2012-04-03.
- ^ "Care Connect Vision Statement". Retrieved 2012-15-03.
{{cite web}}: Check date values in:|accessdate=(help) - ^ "Care Connect Mission". Retrieved 2012-15-03.
{{cite web}}: Check date values in:|accessdate=(help) - ^ "Care Connect: 2010-2011 Annual Report" (PDF). Retrieved 2012-04-03.
- ^ "Aussie first for LGBTIs, Australian Ageing Agenda, 4 August 2011". Retrieved 2012-04-03.
- ^ "Aged Care For Sexual Minority Groups, ABC Radio National, 28 July 2011". Retrieved 2012-04-03.
- ^ "National LGBTI Health Alliance: Response to the Productivity Commission Draft Report: Caring for Older Australians, March 2011, p.1" (PDF). Retrieved 2012-02-03.
- ^ a b "National LGBTI Health Alliance: Response to the Productivity Commission Draft Report: Caring for Older Australians, March 2011, p.3" (PDF). Retrieved 2012-02-03.
- ^ a b "Care Connect Media Release 2011: Finally LGBTI seniors get the support they need" (PDF). Retrieved 2012-03-03.
- ^ "Care Connect Annual Report 2009-2010" (PDF). Retrieved 2012-02-03.
- ^ "Care Connect Annual Report 2010-2011" (PDF). Retrieved 2012-02-03.
- ^ "Finance is critical, Hospital & AgedCare, March 2012, p.22-25" (PDF). Retrieved 2012-26-05.
{{cite web}}: Check date values in:|accessdate=(help) - ^ "Finance is critical, Hospital & AgedCare, March 2012, p.31" (PDF). Retrieved 2012-01-03.
- ^ a b "DPS Guide to Aged Care, Helping seniors beat isolation, 7 March 2012". Retrieved 2012-03-01.
- ^ "The bush telegraph goes online". Retrieved 2012-05-03.
- ^ "Caring For Older Australians: Productivity Commission Inquiry Report, Overview, No. 53, 28 June 2011, Overview XLV" (PDF). Retrieved 2012-26-05.
{{cite web}}: Check date values in:|accessdate=(help)