Troubleshooting from Device Manager

Troubleshooting from Device Manager is a process by which Microsoft Windows users diagnose and repair problematic hardware or components of their Personal Computer. The Device Manager is a Control Panel applet that gives a graphical view of the hardware installed on a computer.

Types of icons

Disabled device

A disabled device has either been manually disabled by a user or by some way of error. In Windows 7, this is denoted by a grey downward pointing arrow in the lower right-hand corner of the device's icon, or a red X in some older versions of Microsoft Windows. File:Disabled.png

Hardware not working properly

Hardware may not work properly for a multitude of reasons. If Windows recognizes a problem with a device, it is denoted by a black exclamation point (!) on a yellow triangle in the lower right-hand corner of the device's icon. File:Hardware notworking.png

Hardware not recognized

Hardware may not be recognized if it is not installed properly or not compatible with your system. This is denoted by a yellow question mark in place of the device's icon. File:Notrecognized.png

Device manually selected

A blue "i" on a white field in the lower right-hand corner of a Device's icon indicates that the Use automatic settings feature is not selected for the device and that the resource was manually selected. Note that this does not indicate a problem or disabled state.

Error Codes

Device Manager error codes are numerical codes, accompanied by an error message, that help users determine what kind of issue Windows is having with a piece of hardware.

• Code 1 - This device has not been configured correctly.
• Code 3 - The driver for this device may be corrupted, or your system may be running low on memory.
• Code 10 - This device cannot start.
• Code 12 - Not enough resources for the device.
• Code 14 - You must restart your computer for the device to work properly.
• Code 16 - Windows can't identify all the resources this device requires.
• Code 18 - Drivers for this device must be reinstalled.
• Code 19 - Configuration information in Windows registry is damaged or corrupted for this device.
• Code 21 - Windows is removing this device.
• Code 22 - This device is disabled.
• Code 24 - This device is not present, does not have all its drivers installed, or is not working properly.
• Code 28 - The drivers for this device are not installed.
• Code 29 - The firmware of the device did not give it the required resources.
• Code 31 - Windows cannot load the drivers required for this device.
• Code 32 - A driver for this device has been disabled.
• Code 33 - Windows cannot determine which resources are required for this device.
• Code 34 - Windows cannot determine the settings for this device.
• Code 35 - Your computer's firmware does not include enough information to properly configure and use this device.
• Code 36 - This device is requesting a PCI interrupt but is configured for an ISA interrupt (or vice versa).
• Code 37 - Windows failed to initialize the device driver for this hardware.
• Code 38 - Windows cannot run the driver for this device because a previous instance of the driver exists.
• Code 39 - Windows cannot load the driver for this device. The driver may be corrupted or missing.
• Code 40 - Windows cannot access this hardware because its service key information in the registry is missing or corrupted.
• Code 41 - Windows successfully loaded the device driver for this hardware but cannot find the hardware device.
• Code 42 - Windows cannot run the driver for this device because there is a duplicate device already running in the system.
• Code 43 - Windows has stopped this device because it has reported problems.
• Code 44 - An application or service has shut down this hardware device.
• Code 45 - This hardware device is not connected to the computer.
• Code 46 - Windows cannot gain access to this hardware device because the operating system is in the process of shutting down.
• Code 47 - Windows cannot use this device because it has been prepared for safe removal, but it has not been removed from the computer.
• Code 48 - The driver for this device has been blocked from starting because it is known to have problems with Windows.
• Code 49 - Windows cannot start new hardware devices because the system hive is too large and exceeds the Registry Size Limit.
• Code 52 - Windows cannot verify the digital signature for the drivers required for this device. A recent hardware or software change might have installed a file that is signed incorrectly or damaged.

See also

Troubleshooting

Device Manager

Device Driver