User:Notquiteleet/support wiki
 | This user page or section is in a state of significant expansion or restructuring, and is not yet ready for use. You are welcome to assist in its construction by editing it as well. If this user page has not been edited in several days, please remove this template. If you are the editor who added this template and you are actively editing, please be sure to replace this template with {{in use}} during the active editing session. Click on the link for template parameters to use.
This page was last edited by Notquiteleet (talk | contribs) 16 years ago. (Update timer) |
Support Wiki's are implemented as a form of contextual knowledge management primarily to facilitate a commune-based information repository. The function of wiki software as implemented in a support wiki is aimed at user, or client support within an organization. This kind of information repository enables many types of support to include technical support, collaboration between organizations or entities therein, and project management [twiki.org/cgi-bin/view/Main/TWikiSuccessStoryOfCingularWireless citation]. Support wiki's can operate on any available wiki software.
Given the nature of a support wiki within an organization, it may a be public or private facing website. This type of wiki, as wiki's themselves, are commune-based by nature and are dependent on the collective contribution of the whole, rather than a single dictatorial authority.
The flexibility of implementing public facing wiki website can be disastrous if not done correctly. In June 2005, the Los Angeles Times attempted to supplement coverage of the War in Iraq by using wiki software to publish an opinion article, "War and Consequences"