Automated computer telephone interviewing

Automated Computer Telephone Interviewing

Automated Computer Telephone Interviewing (ACTI) is a telephone surveying technique by which a computer with speaker independent voice recognition capabilities asks respondents a series of questions, recognizes then stores the answers, and is able to follow scripted logic and branch intelligently according to the flow of the questionnaire based on the answers provided, as well as information known about the participant.

Millennium Communication Systems Limited (MCSL) is the first vendor in Singapore to provide hosted ACTI solutions globally.

Refer to http://en.wikipedia.org/wiki/CATI for additional information.