Draft:Conectys
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Conectys is a privately held business process outsourcing (BPO) company headquartered in Bucharest, Romania. The company provides multilingual customer experience and content moderation services and operates internationally. Independent coverage of Conectys includes client partnerships and expansion moves reported by business media in Romania and the wider Central and Eastern European region.[1][2]
History
Conectys was founded in 2004 by Arnold Cobbaert.[3] In 2012, Business Review reported that Conectys was providing call-center services for Wizz Air.[1]
The company expanded its European footprint in 2018 by opening an operations site in Poznań, Poland; local business press reported initial hiring plans exceeding 100 roles.[2] Additional coverage of the opening appeared in regional outlets.[4]
In 2022, software firm BlueTweak was spun out from Conectys; financial daily Ziarul Financiar reported the spin-off and its growth targets.[5][6]
Operations
Reporting in local and regional business media shows Conectys operating internationally with delivery sites in Central and Eastern Europe and partnerships with travel and public-sector programmes. In Poland, the Poznań site was launched in 2018 as part of a wider expansion.[2]
Conectys has also worked within a consortium led by European Service Network on the European Commission’s Europe Direct Contact Centre (EDCC). An evaluation study by the European Commission describes the EDCC’s outsourced operating model; a public contract award notice lists the winning consortium including ESN with Conectys Serv Telecom SRL among partners.[7][8]
Services
Conectys’ publicly described services include:
- Customer experience/contact centre outsourcing (voice, chat and email support)
- Content moderation and trust & safety operations
- Technical support
- Back-office processes
- Data annotation and labelling
Basic service descriptions are provided by the company; independent coverage focuses on specific client engagements and site openings.[3][1][2]
See also
References
- ^ a b c "Wizz Air offers call center services in Romania". Business Review. 17 December 2012. Retrieved 6 October 2025.
- ^ a b c d "Conectys launches in Poznań, aims to hire 100+ immediately". European Business Services. 18 December 2018. Retrieved 6 October 2025.
- ^ a b "About Us". Conectys. Retrieved 6 October 2025.
- ^ "Conectys landed in Poland". Focus on Business. 3 December 2018. Retrieved 6 October 2025.
- ^ Cepăreanu, Alexandra (15 June 2023). "BlueTweak Targets EUR2M Sales at End-2023, Wants to Double Headcount to 40 Specialists". Ziarul Financiar (English edition). Retrieved 6 October 2025.
- ^ "Andrei Ghiorghiu, CEO BlueTweak: Vrem să ajungem la vânzări de 2 mil. euro la final de an". Ziarul Financiar (in Romanian). 15 June 2023. Retrieved 6 October 2025.
- ^ "Evaluation study on the future of the Europe Direct Contact Centre" (PDF). European Commission. 2 November 2024. Retrieved 6 October 2025.
- ^ "Operation of the Europe Direct Contact Centre — Contract award notice". Tenderwolf. 19 September 2025. Retrieved 6 October 2025.