Draft:IntelliSource
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| Company type | Private |
|---|---|
| Industry | Business Consulting & Services |
| Founded | 1999 |
| Founder | Robyn Donahue |
| Headquarters | Denver, Colorado, U.S. |
Key people | Jake Donahue (President) Mark Silvius (Senior Vice President) |
| Website | intellisource |
IntelliSource, LLC. is a provider of business process and outsourcing solutions, founded in 1999 and headquartered in Denver, Colorado. They specialize in Business Process Outsourcing (BPO), Recruitment Process Outsourcing (RPO), and Total Talent Management, offering customized solutions to improve efficiency and allow clients to focus on their core business strategies.
History
Over the years, IntelliSource has steadily expanded its operations and service offerings across the United States and internationally.
By 2005, IntelliSource had broadened its BPO capabilities to deliver full end-to-end solutions across a range of industries. This growth continued in 2011 with the opening of additional sites to support operations on the West Coast with a regional office in Reno, Nevada, followed by an East Coast expansion in 2014.
In 2017, the company began evolving its business solutions in response to emerging technologies, shifting economic conditions, and changing compliance standards.
During the COVID-19 pandemic in 2020, IntelliSource rapidly adapted to new operational demands, transitioning many customer functions to remote work and scaling support for essential businesses.
Today, IntelliSource operates nationwide and has extended its outsourcing services to global markets, continually evolving its capabilities by integrating emerging technologies, including artificial intelligence and automation, to enhance efficiency and drive innovation.
Services
IntelliSource provides a range of outsourcing solutions designed to support business functions related to people, processes, and technology. The company offers customizable services that span strategy development through execution, with a focus on aligning with client operations that may fall outside their core areas of expertise. IntelliSource’s service offerings are structured to support scalability, operational efficiency, and workforce management across various industries.
Business Process Outsourcing (BPO)
IntelliSource provides BPO services across a range of industries. These services include the outsourcing of entire departments, specific processes, or strategic tasks, with a focus on maintaining operational visibility and alignment with client objectives. IntelliSource’s approach incorporates continuous process improvement, workforce development, and the use of data analytics to support productivity, risk mitigation, cost optimization, and operational performance.
Recruitment Process Outsourcing (RPO)
IntelliSource offers RPO services, in which all or part of a company’s recruitment function is managed externally. This model is designed to improve cost efficiency, service quality, scalability, and hiring outcomes. The RPO service allows clients to remain involved in the hiring process while outsourcing time-intensive tasks such as sourcing, screening, and candidate evaluation.
The company’s RPO services also support employer branding, talent acquisition strategies, and diversity and inclusion initiatives. Services typically include recruitment marketing, branding, sourcing, resume review, candidate screening and interviewing, pre-employment assessments, coordination of background checks and drug screenings, and HR consulting. Candidates are transitioned to the client at a predetermined stage in the hiring process for onboarding and integration.
Total Talent Management
IntelliSource provides Total Talent Management services designed to support organizations in sourcing, hiring, and managing workforce needs at scale. These services are tailored to align with client-specific requirements and organizational culture, with a focus on long-term workforce development. Key components of this service include:
Executive Search: Specialized recruitment for senior and executive-level roles, including C-suite positions such as CEO, CFO, and CTO, with a focus on leadership alignment and strategic impact.
Contingent Workforce: Provides temporary or project-based staffing solutions, including staff augmentation and temp-to-hire models, to meet short-term or specialized workforce demands. These solutions are scalable and customizable based on client needs.
Direct Hire: Full-time recruitment services for positions at all levels. IntelliSource manages the hiring process and delivers candidates who join the client’s organization as permanent employees from the start.
IntelliSource (IS) Accelerator
IS Accelerator is a specialized division of IntelliSource focused on delivering project-based outsourcing solutions for organizations undergoing rapid growth or operational transformation. It supports initiatives such as launching new product lines, opening distribution centers, piloting service models, or establishing teams in new markets.
Developed from IntelliSource’s strategic implementation teams, IS Accelerator is designed to assist with time-sensitive, resource-intensive projects that require scalable execution and operational precision. The division provides end-to-end support, managing complexity, aligning cross-functional teams, and maintaining focus on strategic objectives.
The IS Accelerator framework is structured around three core phases:
Ignite: This phase involves a comprehensive assessment of the client’s business to identify opportunities, streamline processes, and establish a foundation for growth.
Amplify: Focuses on optimizing operations through technology integration, workflow improvements, and performance enhancements to support sustainable scaling.
Expand: Supports business expansion efforts, including market entry, product diversification, and strategic partnerships, while managing the operational challenges associated with growth.
Awards & recognition
IntelliSource