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Draft:Document360 (software)

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Document360
Company typeSaaS (Software-as-a-Service)
IndustrySaaS, Knowledge Management
FoundedDecember 17, 2017
FounderSaravana Kumar
ProductsDocument360
ServicesKnowledge base software, Documentation management
RevenueBootstrapped (No external investments)
Websitehttps://document360.com/

Document360 is a software-as-a-service (SaaS) product that provides businesses with a platform to manage and store digital documentation. The product is used to create knowledge bases, user manuals, help sites, software documentation, standard operating procedures (SOPs), and API documentation.[1][2]

Document360 operates under Kovai.co and has offices in London, UK, Chennai, and Coimbatore, India.[3][4]

History

[edit]

Document360 was founded by Saravana Kumar in London, UK in December 2017.[5][6]  The product's development began with a two-week hackathon, resulting in the release of its first beta version on December 17, 2017.[7][8] The platform was officially launched in the market in June 2018.[9]

By December 2018, Document360 had acquired 17 customers. In 2021, the company was recognized with the NASSCOM Emerge 50 Award for its achievements in the software industry.[10][11]

In June 2022, Document360 integrated an AI-powered feature that helps generate SEO and meta descriptions for articles.[12][13] On November 1, 2023, Document360 launched Document360 2.0, which included an AI chatbot called Ask Eddy.[14]

In the spring 2024, the product was ranked as a leader in documentation software by Slashdot and SourceForge.[15][16]

In October 2024, the company acquired Floik, a Bengaluru-based SaaS company, and integrated its product within Document360.[17][18][19][20]

Document360 is involved in charitable activities, notably contributing to Great Ormond Street Hospital (GOSH), a children's hospital in London.[21]

Overview

[edit]

Document360 is a web-based knowledge base platform with features like AI search, content generation, and analytics. After acquiring Floik, it also supports demo video creation. It’s subscription-based and used by companies including McDonald's, VMware, Virgin Red, and the NHS.[22][23]

References

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  1. ^ "Document360 Launches API Documentation Feature to Their Knowledge Base Solution". markets.businessinsider.com. Retrieved 2025-07-04.
  2. ^ Graw, Michael (2021-01-19). "Document360 review". TechRadar. Retrieved 2025-07-04.
  3. ^ Korczynska, Emilia (2021-11-17). "Bootstrapping to 10 million - The Story of Kovai.co". Thoughts about Product Adoption, User Onboarding and Good UX | Userpilot Blog. Retrieved 2025-07-04.
  4. ^ "Document360 builds AI knowledge base on Azure, ups efficiency and customer engagement | Microsoft Customer Stories". www.microsoft.com. Retrieved 2025-07-04.
  5. ^ "Document360 launches their AI-First Self-Service Knowledge Base". AAP News. 2023-11-03. Retrieved 2025-07-04.
  6. ^ "Document360 - 2025 Company Profile & Team - Tracxn". tracxn.com. 2025-06-29. Retrieved 2025-07-04.
  7. ^ "Top private knowledge base software tools for 2025". blog.knowledgeowl.com. Retrieved 2025-07-04.
  8. ^ "E15: Saravana Kumar, Document360". Code Story: Insights from Startup Tech Leaders. Retrieved 2025-07-04.
  9. ^ Taparia, Neal. "How One Entrepreneur Bootstrapped To $10 Million In Revenue By Solving A Problem He Saw At Work". Forbes. Retrieved 2025-07-04.
  10. ^ Startup, List My (2023-07-08). "Kovai.co Success Story: Multi-Product Enterprise SAAS". Retrieved 2025-07-04.
  11. ^ "Kovai.co gets NASSCOM recognition". The Times of India. 2022-01-24. ISSN 0971-8257. Retrieved 2025-07-04.
  12. ^ "Kovai.co Acquires Floik To Enhance Its Document360 Knowledge Management Platform". BW Disrupt. Retrieved 2025-07-04.
  13. ^ "Document360 updates". Document360 updates. 2023-03-03. Retrieved 2025-07-04.
  14. ^ Kumar, Saravana (2024-05-07). "Document360 2.0: AI-powered self-service knowledge base for customers & teams". Product Hunt. Retrieved 2025-07-04.
  15. ^ "Document360". SourceForge. Retrieved 2025-07-04.
  16. ^ "Document360". Slashdot. Retrieved 2025-07-04.
  17. ^ Jacob, Shine (13 November 2024). "Kovai.co acquires Bengaluru‑based business‑to‑consumer SaaS company Floik". Business Standard. Retrieved 4 July 2025.
  18. ^ "Kovai.co announces strategic acquisition of Floik to enhance its Document360 knowledge management platform". Yahoo Finance. Archived from the original on 2025-06-12. Retrieved 2025-07-04.
  19. ^ "Kovai.co Acquires Floik To Enhance Its Document360 Knowledge Management Platform". BW Disrupt. Retrieved 2025-07-04.
  20. ^ Entrepreneur Staff (13 November 2024). "Kovai.co Acquires SaaS Startup Floik to Boost Document360's Knowledge Management Capabilities". Entrepreneur. Retrieved 4 July 2025.
  21. ^ "Travelling to the hospital | International and Private Care - GOSH". www.gosh.com.kw. Retrieved 2025-07-04.
  22. ^ "Powerful analytics, Easy integration, Incredible customer service". Financesonline.com. Retrieved 2025-07-04.
  23. ^ "The G2 on Document360". G2. Archived from the original on 2025-06-19. Retrieved 2025-07-04.

Category:Collaborative software Category:Help authoring tools Category:Technical communication tools Category:Software companies Category:Software documentation Category:Web applications Category:Proprietary software Category:Software companies of the United Kingdom

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