Draft:Observe.AI

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Last edited by Jberenz (talk | contribs) 2 days ago. (Update)

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Comment: In accordance with the Wikimedia Foundation's Terms of Use, I disclose that I have been paid by my employer for my contributions to this article. Jberenz (talk) 19:17, 25 June 2025 (UTC)

Observe.AI is a privately held technology company that provides an artificial intelligence (AI)-powered conversation intelligence platform for contact centers. Founded in 2017, the company is headquartered in Redwood City, California, and offers solutions designed to enhance customer service operations through AI-driven analytics and automation.

History

Observe.AI was founded in 2017 by Swapnil Jain, Sharath Keshava Narayana, Akash Singh, and Jithendra Vepa. The company participated in the Y Combinator accelerator program in 2018^[1]. It has since raised significant venture capital, including a $125 million Series C round in 2022 led by SoftBank Vision Fund with participation from Zoom Video Communications and existing investors like Menlo Ventures, Nexus Venture Partners, and Scale Venture Partners^[2]. As of April 2022, the company had raised a total of $213 million.

In March 2025, the company was listed on Forbes’ "America’s Best Startup Employers" list^[3].

In March 2025, Observe.AI acquired Dubdub.ai, a startup specializing in AI voice cloning and text-to-speech technology. The acquisition was aimed at strengthening Observe.AI’s VoiceAI capabilities and expanding its portfolio of customer-facing speech applications^[4].

Products and Services

Observe.AI’s platform uses natural language processing and machine learning to analyze customer interactions across voice, email, and chat channels. Key features include real-time agent assistance, automated quality assurance, sentiment analysis, and coaching tools designed to improve agent performance and customer satisfaction.

In 2025, the company launched VoiceAI Agents—AI-powered virtual agents capable of carrying out full customer service calls using synthesized, human-like voices. These agents are designed to automate routine call center tasks while integrating with human agents for complex interactions^[5].

References

^ Russell, Jon (2018-08-13). "Observe.AI raises $8M to use artificial intelligence to improve call centers". TechCrunch. Retrieved 2025-06-25.
^ Lunden, Ingrid (2022-04-12). "Observe.ai raises $125M, adding Zoom as an investor, to supercharge the contact center market". TechCrunch. Retrieved 2025-06-25.
^ PEACHMAN", "RACHEL RABKIN. "Forbes 2025 America's Best Startup Employers - Ranked List". Forbes. Retrieved 2025-06-25.
^ March, Floyd (2025-03-25). "Observe.AI Acquires Dubdub.ai, Aims to Pioneer the "Renaissance" of Voice in Customer Support". CX Today. Retrieved 2025-06-25.
^ Franzen, Carl (2025-03-26). "Observe launches VoiceAI agents to automate customer call centers with realistic, humanlike voices that don't interrupt". VentureBeat. Retrieved 2025-06-25.

[1] Russell, Jon (2018-08-13). "Observe.AI raises $8M to use artificial intelligence to improve call centers". TechCrunch. Retrieved 2025-06-25.

[2] Lunden, Ingrid (2022-04-12). "Observe.ai raises $125M, adding Zoom as an investor, to supercharge the contact center market". TechCrunch. Retrieved 2025-06-25.

[3] PEACHMAN", "RACHEL RABKIN. "Forbes 2025 America's Best Startup Employers - Ranked List". Forbes. Retrieved 2025-06-25.

[4] March, Floyd (2025-03-25). "Observe.AI Acquires Dubdub.ai, Aims to Pioneer the "Renaissance" of Voice in Customer Support". CX Today. Retrieved 2025-06-25.

[5] Franzen, Carl (2025-03-26). "Observe launches VoiceAI agents to automate customer call centers with realistic, humanlike voices that don't interrupt". VentureBeat. Retrieved 2025-06-25.

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