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Netcracker Technology

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Netcracker Technology
Company typeSubsidiary (2008)
Industry
Genre
Founded1993; 32 years ago (1993) in Waltham, Massachusetts[1]
Founder
  • Bonnie Ward
  • Michael Feinberg
Headquarters95 Sawyer Road[1],
Waltham, Massachusetts
,
United States
Area served
Worldwide
Key people
ProductsOSS/BSS Software for CSPs
Services
Number of employees
8,844[1] (2023)
ParentNEC Corporation (2008 – present)
Websitewww.netcracker.com Edit this at Wikidata

Netcracker Technology Corporation, a wholly owned subsidiary of NEC Corporation, provides Information technology (IT) solutions, products and professional services for communications service providers (CSPs) and cable providers. Products and services revolve around business support system (BSS) and operational support systems (OSS) solutions. Founded in 1993, with headquarters in Waltham, Massachusetts, a suburb of Boston, Netcracker maintains operations and development facilities worldwide.

History

Founded in 1993, the company provides full-stack OSS/BSS solutions to communications service providers.[1] Netcracker has since expanded into cloud-native, microservices-based solutions, virtualization, automation, generative artificial intelligence (GenAI)[3] and Digital Satellite Service solutions.

On October 21, 2008, NEC Corporation acquired Netcracker for about US$300 million making it a wholly owned subsidiary of NEC.[1][4][5] According to online publication, ComputerWorld, the acquisition would expand NEC's offerings to several more industries including Internet Service Providers, broadband network companies and large-business service companies. The expansion is due to Netcracker's telecommunication provider customer base. NEC was expecting the acquisition to generate US$1.9 billion over the following 5 years through providing services to international carriers.[2]

Acquisitions

  • 2004 – Firma AVD, a company headquartered in Moscow specializing in system integration, business process engineering and IT consulting.[6][7]
  • 2011 – Subex's activation business, including Subex's NetProvision, NetOptimizer, Vector products and associated business.[8][9][10]
  • 2012 – Global Information Management division of Convergys[11][12]
  • 2016 – CoralTree Systems, a systems integrator and service provider[13][14]

Products and Services

Products

Managed Services

Professional Services

Achievements

Patents

A search of patents where Netcracker Technology Corporation is the "assignee" reveals the company holds several patents, including:

Patents Held
Patent # Date Applied Date Granted Title Anticipated Expiration
US20220292555A1 April 4, 2022 (Pending) Systems and methods for generating and presenting an electronic bill in a bill timeline view (Pending)[15]
US10547497B1 December 30, 2016 January 28, 2020 Methods and systems for providing predictive rating using a buffer July 22, 2037[16]
US10827079B1 December 30, 2016 November 3, 2020 Methods and systems for reducing data traffic flow between a network and an online charging system July 29, 2037[17]
US11308072B2 June 17, 2016 April 19, 2022 Declarative and unified data transition November 9, 2029[18]
US10504128B2 March 28, 2016 December 10, 2019 Systems and methods for improved billing and ordering July 17, 2031[19]
US8688410B2 March 31, 2011 April 1, 2014 Cable management and inventory enhancement May 12, 2032[20]
US8897174B2 September 18, 2009 November 25, 2014 Network configuration management July 11, 2030[21]

Industry awards

Frost & Sullivan Technology Innovation Leadership Award

  • Global OSS/BSS (2023)[22]
  • Asia-Pacific OSS/BSS (2023)[22][23]

FutureNet World Awards

  • The Automation Solution Award (2024)[24]
  • The Customer Experience Award (2024)[24]

Gold Stevie Award Winner

  • New Product Award – Subscription Billing Solution (2024)[25]
  • Mobile Operations Management Solution (2024)[25]
  • Telecommunication - Product (2024)[25]

Metro Ethernet Forum (MEF) Excellence Award

  • Most Impactful Service Automation Vendor (2023)[26]

Telecom Review Excellence Award

  • Best AI Use for Network Monetization – Global (2023)[27][3]
  • Best BSS Solution – Global (2023)[3]
  • Best Global Digital Transformation Provider (2022)[28]

Telecoms.com’s Glotel Awards

  • BSS/OSS Transformation Excellence (2023)[29][30]
  • Best Digital Transformation Project (2022[31] & 2023[29])
  • BSS/OSS transformation excellence (2022)[31]

Telcoms World Middle East Awards

  • 5G Innovator of the Year (2022)[32][33]
  • Virtualization & Cloud Leadership (2022)[33]

Telemanagement Forum (TMForum) Excellence Award

  • Excellence in Customer Experience (2024)[34]
  • Operational Transformation and Agility Award (2018 & 2019)[35]
  • Outstanding Contribution to Enabling Improved Business Agility Award (2016 & 2017)[35]
  • Customer Centricity – Solution Provider Award (2015)[35]
  • TM Forum Best Practices Award – Supplier / System Integrator (2009)[35]

Vodafone Oman’s Chairman Award

  • Champion Partner of the Year (2023)[36][37]

See also

References

  1. ^ a b c d e f "Netcracker Technology", PitchBook, retrieved August 28, 2024
  2. ^ a b Gross, Grant (June 29, 2008), "NEC to acquire NetCracker for $300 million", Computerworld, retrieved July 10, 2024
  3. ^ a b c "Telecom Review Excellence Awards 2023: Meet the Winners". Telecom Review. December 8, 2023. Retrieved July 10, 2024. With its remarkable ability to create new content and engage in powerful human-like interactions, generative AI (GenAI) has the potential to dramatically enhance business and operational efficiency and usher in a new era of customer satisfaction across the telecom industry. Netcracker has proved this by producing the best AI use case for network monetization
  4. ^ "NEC Acquires Netcracker Technology", Mergr.com, retrieved July 6, 2024
  5. ^ "Netcracker Technology", Cleverism.com
  6. ^ "Firma AVD", PitchBook, retrieved August 29, 2024
  7. ^ "NetCracker acquires professional services firm Firma AVD", TheFreeLibrary, retrieved August 29, 2024
  8. ^ Dye, Mark (September 20, 2011). "NetCracker acquisition sees Subex bidding farewell to Syndesis". Vanilla+. Retrieved July 10, 2024. The move sees NetCracker picking up Subex's NetProvision, NetOptimizer, Vector products and associated business... Financial terms of the agreement were not disclosed.
  9. ^ Middleton, James (September 21, 2011), "Subex sells service fulfilment business to NetCracker", Telecoms.com, retrieved July 10, 2024
  10. ^ "Netcracker Announces Agreement to Acquire Subex's Activation Business", BusinessWire.com, September 19, 2011, retrieved July 5, 2024
  11. ^ "NEC Completes Acquisition of Convergys Corporation's Information Management (IM) Business", NEC.com, May 16, 2012, retrieved July 10, 2024
  12. ^ Buckley, Sean (May 17, 2012), "NEC wraps up its purchase of Convergys' IM business", Fierce Network, retrieved July 10, 2024
  13. ^ "Netcracker Acquires CoralTree Systems", CapacityMedia.com, July 13, 2016, retrieved July 10, 2024
  14. ^ "Netcracker Acquires CoralTree Systems", BusinessWire.com, July 12, 2016, retrieved July 5, 2024
  15. ^ "Systems and methods for generating and presenting an electronic bill in a bill timeline view", Google Patents, retrieved August 29, 2024
  16. ^ "Methods and systems for providing predictive rating using a buffer", Google Patents, retrieved August 29, 2024
  17. ^ "Methods and systems for reducing data traffic flow between a network and an online charging system", Google Patents, retrieved August 29, 2024
  18. ^ "Declarative and unified data transition", Google Patents, retrieved August 29, 2024
  19. ^ "Systems and methods for improved billing and ordering", Google Patents, retrieved August 29, 2024
  20. ^ "Cable management and inventory enhancement", Google Patents, retrieved August 29, 2024
  21. ^ "Network configuration management", Google Patents, retrieved August 29, 2024
  22. ^ a b "Netcracker Receives Global and Asia-Pacific OSS/BSS Awards from Frost & Sullivan", Netcracker.com, November 28, 2023, retrieved July 6, 2024
  23. ^ Eleven, Otis (November 29, 2023). "Netcracker Receives Global And Asia-Pacific OSS/BSS Awards From Frost & Sullivan". Medium. Retrieved July 10, 2024.
  24. ^ a b "Netcracker Receives Awards for Achievements in Customer Experience and Automation from FutureNet World", Netcracker.com, May 22, 2024, retrieved July 6, 2024
  25. ^ a b c "Netcracker Honored as Gold Stevie Award Winner for 3 Categories in 2024 American Business Awards Program", Netcracker.com, July 1, 2024, retrieved July 5, 2024
  26. ^ "Netcracker Receives MEF Excellence Award for Most Impactful Service Automation Vendor", Netcracker.com, October 18, 2023, retrieved July 6, 2024
  27. ^ "Netcracker Wins Telecom Review Excellence Award for Best Global Digital Transformation Provider", Netcracker.com, March 8, 2023, retrieved July 7, 2024
  28. ^ "Presenting the Winners of Telecom Review Excellence Awards 2022". Telecom Review. December 9, 2022. Retrieved July 10, 2024. Their full suite of pre-integrated solutions, precise delivery and extensive expertise will enable them to sustain rapid growth, achieve improved customer experience and deliver new innovative products in the 5G era
  29. ^ a b "Netcracker Wins Glotel Awards for BSS/OSS Transformation Excellence and Best Digital Transformation Project", Netcracker.com, February 16, 2023, retrieved July 7, 2024
  30. ^ Bicheno, Scott (November 30, 2023). "2023 Global Telecoms Awards winners announced". Telecoms.com. Retrieved July 10, 2024. Progressing Monetization and Mobile Money
  31. ^ a b Bicheno, Scott (December 1, 2022). "2022 Global Telecom Awards winners revealed". Telecoms.com. Retrieved July 10, 2024.
  32. ^ Bayat, Ehsan (October 11, 2022). "These 3 Operators Won at the 2022 Telecoms World Middle East Awards". Retrieved July 10, 2024.
  33. ^ a b "Netcracker Wins Awards for Virtualization and 5G Innovator of the Year". SalesTechSeries. June 1, 2022. Retrieved July 10, 2024. The awards, for Virtualization & Cloud leadership and 5G Innovator of the Year, validate Netcracker's many projects in the Middle East region...
  34. ^ "From Transformative Customer Programs to Integrated IoT, AI and 5G Solutions – meet the 17th Annual TM Forum Excellence Awards Winners". TMForum. June 18, 2024. Retrieved July 10, 2024.
  35. ^ a b c d "Excellence Awards 2019 Winners". TMForum. Retrieved July 10, 2024.
  36. ^ "Netcracker Receives Vodafone Oman's Chairman Award for Champion Partner of the Year", Netcracker.com, March 29, 2023, retrieved July 7, 2024
  37. ^ "A Partner From Day One: Vodafone Oman Recognizes Netcracker's Key Contributions". Telecom Review. March 30, 2023. Retrieved July 10, 2024.

Official website Edit this at Wikidata

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