Unity Communications
 | |
| Company type | Private |
|---|---|
| Industry | Business process outsourcing |
| Founded | 2009 |
| Founder | Patrick Brown |
| Headquarters | Gilbert, Arizona |
Area served | |
| Services |
|
| Revenue | Approximately 25 to 50 million USD |
Number of employees | Approximately 1000 |
| Website | unity-connect |
Unity Communications is a business process outsourcing (BPO) company headquartered in Gilbert, Arizona, with a significant presence in the United States, Philippines, and Mexico. Founded in 2009, the company specializes in various outsourcing solutions, such as contact center as a service (CCaaS), customer service, technical support, healthcare BPO, and employer of record (EOR).
History
Unity Communications was founded in Gilbert, Arizona, in 2009 by Patrick Brown, a former electronics technician for the U.S. Navy.[1] As the company expanded, it opened sales and physical offices in the United States, Philippines, and Mexico.[2]
On June 16, 2023, the company launched its 200-seater Philippines headquarters in the Harton Corporate Center located in Aseana City, Parañaque. It's the company's second office after its smaller site in Bacoor, Cavite.[3] As of August 1, 2024, the Harton office has reached an employee count of 300.[4]
Leadership
Patrick Brown is the founder and CEO of Unity Communications. He attended Arizona State University where he earned majored in education. After being disillusioned with the education field, he left college within 1 semester of graduating to join the Navy STEM Program and became certified for basic electronics in order to fulfill his dream of living in Asia due to his asian american heritage.
In 1995, Brown started his career in Yokosuka, Japan, working as an electronics technician on board the USS John S. McCain DDG-56. Since then, he has been an inbound sales and retention specialist, network consultant, business development executive, and director of telecommunication sales, and, finally, founder and CEO.[5]
Services
Unity Communications offers various services depending on region:[6]
| Service | Area/ Location |
| Administrative support | Chicago, Cleveland, Dallas |
| Contact center as a service (CCaaS) | Arizona, Philippines, Mexico, Austin |
| Contact center for e-commerce | Arizona, Philippines |
| Cybersecurity solutions | San Jose |
| Customer support (CS) | Chicago, Cleveland, Dallas, San Jose |
| Data analysis and reporting | San Jose |
| Data entry outsourcing | Arizona, Philippines, Mexico |
| E-commerce customer service | Philippines, Mexico |
| Employer of record (EOR) | Arizona, Mexico |
| Financial planning and analysis | San Francisco |
| Accounting and bookkeeping solutions | San Francisco |
| Healthcare BPO | Philippines, Mexico |
| Inbound sales support | Austin |
| IT management services | San Jose |
| IT support outsourcing | Philippines |
| Live chat and email support | Austin |
| Network management | San Jose |
| Omnichannel customer support | Austin |
| Outbound survey call center services | Austin |
| Outsourced technical support | Arizona, Philippines, Mexico |
| Payroll services | San Francisco |
| Project management | Chicago, Cleveland, Dallas |
| Research and analytics | Chicago, Cleveland, Dallas |
| Social media management | Chicago, Cleveland, Dallas |
| Tax compliance and advisory | San Francisco |
| Technical support | San Jose |
| Telemarketing | Austin |
| Virtual assistants | Mexico |
| Virtual medical assistants | Arizona |
Awards and recognitions
- Rank 74, Inc. Regionals 2024: Southwest[7]
- Honoree, Clutch 1000 2023[8]
- Rank 1743, Inc. 5000 2023[9]
- 2022-2023 Certified Great Place to Work[10]
References
- ^ "Unity Communications". Outsource Accelerator. Retrieved 2024-08-22.
- ^ "Business Process Outsourcing Provider | Locations". Business Process Outsourcing Services | Unity Communications. Retrieved 2024-08-22.
- ^ Communications, Unity. "Unity Communications Expands Global Presence with Inauguration of New Harton Office". PRLog. Retrieved 2024-08-22.
- ^ Communications, Unity (2024-08-01). "Unity Communications PH Office Hits 300 Headcount". Business Process Outsourcing Services | Unity Communications. Retrieved 2024-08-22.
- ^ Brown, Patrick. "Patrick Brown". LinkedIn. Retrieved August 9, 2024.
{{cite web}}: CS1 maint: url-status (link) - ^ "BPO Services | Your Partner to Achieve Business Transformation". Business Process Outsourcing Services | Unity Communications. Retrieved 2024-08-22.
- ^ "Inc. Regionals 2024". Inc. Retrieved August 9, 2024.
{{cite web}}: CS1 maint: url-status (link) - ^ Clutch Team (December 7, 2023). "Clutch 1000 List Reveals Top-Rated Business Service Providers of 2023". Clutch. Retrieved August 9, 2024.
{{cite web}}: CS1 maint: url-status (link) - ^ "Inc. 5000 2023". Inc. Retrieved August 9, 2024.
{{cite web}}: CS1 maint: url-status (link) - ^ "Unity Communications & Consulting Group Inc". Great Place To Work Philippines. Retrieved 2024-08-22.