Intelligent automation
Intelligent automation, or alternately intelligent process automation, is a software term that refers to a combination of artificial intelligence (AI) and robotic process automation (RPA).[1] Companies use intelligent automation to cut costs by using artificial-intelligence-powered robotic software to replace workers who handle repetitive tasks.[1] The term is similar to hyperautomation, a concept identified by research group Gartner as being one of the top technology trends of 2020.[2]
Technology
Intelligent automation applies the assembly line concept of breaking tasks into repetitive steps to digital business processes.[3] Rather than having humans do each step, intelligent automation replaces each step with an intelligent software robot or bot, improving efficiency.[4]
Applications
The technology is used to process unstructured content. Common applications include self-driving cars, self-checkouts at grocery stores, smart home assistants, and appliances.[5] Businesses can apply data and machine learning to build predictive analytics that react to consumer behavior changes, or to implement RPA to improve manufacturing floor operations.[5]
The technology has also been used to automate the workflow behind distributing Covid-19 vaccines. Data provided by hospital systems’ electronic health records can be processed to identify and educate patients, and schedule vaccinations.[6]
Intelligent Automation can provide real-time insights on profitability and efficiency. However in an April 2022 survey by Alchemmy, despite three quarters of businesses acknowledging the importance of Artificial Intelligence to their future development, just a quarter of business leaders (25%) considered Intelligent Automation a “game changer” in understanding current performance. 42% of CTOs see “shortage of talent” as the main obstacle to implementing Intelligent Automation in their business, while 36% of CEOs see ‘upskilling and professional development of existing workforce’ as the most significant adoption barrier.[7][8]
See also
References
- ^ a b "Businesses Expected to Lean on Automation for Recovery". Wall Street Journal. May 20, 2020. Retrieved November 9, 2021.
- ^ "Gartner Announces Top 10 Strategic Technology Trends For 2020". Forbes. October 21, 2019. Retrieved November 9, 2021.
- ^ "Succeed and compete with smarter, simpler and faster records management". www.unisys.com. 2022-09-19. Retrieved 2023-08-24.
- ^ "Software bots could be the future of business automation". Axios. July 20, 2021. Retrieved November 9, 2021.
- ^ a b "Gartner says low-code, RPA, and AI driving growth in 'hyperautomation'". VentureBeat. April 28, 2021. Retrieved November 9, 2021.
- ^ "Notable Health seeks to improve COVID-19 vaccine administration through intelligent automation". Techcrunch. February 16, 2021. Retrieved November 9, 2021.
- ^ News, 27 Apr 2022 | (2022-04-27). "Two thirds of CEOs don't know where their business makes money, yet most don't see intelligent automation as a way to find out". Automation. Retrieved 2022-05-08.
{{cite web}}:|last=has generic name (help)CS1 maint: numeric names: authors list (link) - ^ "Intelligent Automation". Alchemmy. Retrieved 2022-05-08.
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