eSourcing Capability Model
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The eSourcing Capability Models (eSCMs) are a framework developed by ITSqc at Carnegie Mellon University in order to improve the relationship between IT service providers and their customers.
These services can be very different: IT outsourcing, IT hosting, application development and maintenance outsourcing, networking services, business process outsourcing.
The eSCM framework is twofold: eSCM-CL for Client Organizations and eSCM-SP for Service Providers. These two models are consistent, symmetrical and complementary for each side of the client-provider relationship and this is the strength and the uniqueness of this framework.