Employee monitoring software
Employee monitoring software is a means of employee monitoring, and allows company administrators to monitor and supervise all their employee computers from a central location.[1] It is normally deployed over a business network and allows for easy centralized log viewing via one central networked PC. Sometimes, companies opt to monitor their employees using remote desktop software instead.[2]
Purpose
Employee monitoring software is used to supervise employees' performance, prevent illegal activities, avoid confidential info leakage, and catch insider threats. Nowadays employee monitoring software is widely used in technology companies.[3]
Features
An employee monitoring program can monitor almost everything on a computer, such as keystrokes and passwords inputted, websites visited, chats in Facebook Messenger, Skype and other social chats. A piece of monitoring software can also capture screenshots of mobile activities. E-mail monitoring includes employers having access to records of employee’s e-mails that are sent through the company’s servers.[4] Companies may use keyword searches to natural language processing to analyze e-mails.[4] The administrator can view the logs through a cloud panel, or receive the logs by email.
It is software that helps employers to keep track of their employees. There are many benefits like it helps to understand work-related activities, communication, productivity and other important metrics.
- Human resource management: Software provides an overview of employee performance and activities in real time. This enables managers to make informed decisions about how to improve their employees' performance.
- Improved retention rates: Software can help employers retain top talent by providing them with a way to manage their work hours, performance, and other key metrics. This will allow them to be more competitive when it comes to attracting new employees who are looking for companies that offer competitive benefits like flexible work hours or remote working[5] options.
- Cost savings: Employers can reduce costs by using monitoring software as it allows them to access real-time data.
Criticism
Bossware, also known as tattleware, is software that allows supervisors to automatically monitor the productivity of their employees. Common features of bossware include activity monitoring, screenshotting and/or screen recording, keystroke logging, webcam and/or microphone activation, and "invisible" monitoring.[6][7][8][9][10] Bossware has been called a form of spyware.[7][10] During the COVID-19 pandemic, the use of bossware by companies to monitor their employees increased.[9][11]
The Electronic Frontier Foundation (EFF) denounced bossware as a violation of privacy.[8] The Center for Democracy and Technology (CDT) denounced bossware as a threat to the safety and health of employees.[12]
During the COVID-19 pandemic, members of the r/antiwork subreddit shared various mouse jiggler strategies to combat bossware intended to monitor the productivity of remote workers.[7]
A study by Reports and Data predicts that the global market for employee remote monitoring software will hit $1.3 billion by 2027.[13]
See also
- Computer surveillance
- Computer surveillance in the workplace
- Job satisfaction
- Malware
- Spyware
- Trojan horse
- User activity monitoring
References
- ^ "What Is Employee Monitoring Software? (with pictures)". wiseGEEK. Archived from the original on 2018-01-02. Retrieved 2018-01-02.
- ^ "What is employee monitoring?". WhatIs.com. Archived from the original on 16 February 2018. Retrieved 16 February 2018.
- ^ Ciocchetti, Corey A. (2011). "The Eavesdropping Employer: A Twenty-First Century Framework for Employee Monitoring". American Business Law Journal. 48 (2): 285–369. doi:10.1111/j.1744-1714.2011.01116.x. ISSN 1744-1714.
- ^ a b Spitzmüller, Christiane; Stanton, Jeffrey M. (June 2006). "Examining employee compliance with organizational surveillance and monitoring". Journal of Occupational and Organizational Psychology. 79 (2): 245–272. doi:10.1348/096317905x52607. ISSN 0963-1798.
- ^ "Remote work", Wikipedia, 2023-06-08, retrieved 2023-06-13
- ^ Gilliland, Donald (2021-07-24). "Warning: Your boss is probably spying on you — and it could be bad for your health". The Hill. Retrieved 2021-12-22.
- ^ a b c Cole, Samantha (2021-12-08). "Workers Are Using 'Mouse Movers' So They Can Use the Bathroom in Peace". Vice. Retrieved 2021-12-22.
- ^ a b Cyphers, Bennett; Gullo, Karen (2020-06-30). "Inside the Invasive, Secretive "Bossware" Tracking Workers". Electronic Frontier Foundation. Retrieved 2021-12-22.
- ^ a b Klosowski, Thorin (2021-02-10). "How Your Boss Can Use Your Remote-Work Tools to Spy on You". The New York Times. Retrieved 2021-12-22.
- ^ a b Crispin, Jessa (2021-09-16). "Employers are spying on us at home with 'tattleware'. It's time to track them instead". The Guardian. Retrieved 2021-12-22.
- ^ ‘Bossware is coming for almost every worker’: the software you might not realize is watching you The Guardian. 2022.
- ^ Scherer, Matt (2021-09-16). "Strategies to Tackle Bossware's Threats to the Health & Safety of Workers". Center for Democracy and Technology. Retrieved 2021-12-22.
- ^ falcon, vj (2023). "Benefits of Monitoring Employees". VentureBeat. Retrieved 2022-08-09.
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