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Delta TechOps

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Delta TechOps
Company typeSubsidiary
IndustryAviation
Founded1929
HeadquartersHartsfield-Jackson Atlanta International Airport
Key people
ProductsMaintenance, Repair and Overhaul
Number of employees
9,600+
ParentDelta Air Lines
Websitedeltatechops.com

Delta TechOps (Technical Operations) is the maintenance, repair and overhaul (MRO) division of Delta Air Lines, headquartered at Hartsfield-Jackson International Airport in Atlanta, Georgia.[1] With more than 9,600 employees and 51 maintenance stations worldwide, Delta TechOps is a full-service maintenance provider for the more than 900 aircraft that make up the Delta Air Lines fleet.[2] In addition to maintaining the Delta Air Lines fleet, Delta TechOps also provides MRO solutions and support to more than 150 third-party operators around the world, making it the second largest MRO provider in North America and the seventh largest worldwide.[3]

Delta Air Lines does not report financial figures for Delta TechOps, although former Delta COO Gil West advised analysts in January 2019 that 2018 revenue figures "pushed well over $700 million, up $100 million year-over-year."[4]

History

The original Delta Technical Operations Center Jet Base, later known as Technical Operations Center (TOC) 1, opened on June 21, 1960[5] at Atlanta Municipal Airport (eventually renamed to Hartsfield-Jackson Atlanta International Airport). This facility covered 9 acres, employed 1,600 individuals and provided service exclusively to Delta Air Lines’ fleet of 79 aircraft, including 9 jets. In May 1968, Delta TechOps completed its first expansion, increasing the total space by 7 acres and adding another 1,700 employees, more than doubling the size of the division’s workforce.[5] In 1973, Delta TechOps added another 20-acre hangar, known as TOC 2, increasing the total acreage to 36. By 1982, more additions were needed to accommodate the growing business, and TOC 1 was expanded by another 10 acres.[5]

Up until this point, Delta TechOps had only performed maintenance, repairs and overhauls on Delta Air Lines’ own fleet, but in 1983, the division began offering these services to other airlines.[6] Today, third party business accounts for 20-25% of the division’s workload.[5] The most recent facility expansion, a four-story, 17-acre addition known as TOC 3, was completed in 1991, bringing the total size of the facilities at Hartsfield-Jackson to 63 acres.[5]

Delta TechOps generated revenues of more than $310M in 2006[6] and by 2009, this amount had reached the half-billion mark.[5] In 2008, Delta TechOps received ISO 9001 certifications for its component maintenance shops.[7] In 2009, Delta TechOps joined EPA's National Partnership for Environmental Priorities in committing to eliminate lead from machine shop operations and recycle 7,000 pounds of lead.[8]

In 2011, Delta TechOps expanded its partnership with Skymark Airlines to provide advance exchange power-by-the-hour services for 25 CFM56-7B powered Boeing 737NG aircraft.[9] Delta TechOps received ISO 9001 certification from the International Standards Organization for its engine maintenance and landing gear shops and is one of only a few airline maintenance, repair and overhaul service providers to achieve the certification.[7] Delta TechOps invested in new MRO technology for engines to cut costs and boost revenue during 2012.[10] In 2013, Delta TechOps and EmpowerMX signed an agreement to employ the cloud-based FleetCycle® MRO Manager product as the primary maintenance-execution tool in all of Delta TechOps airframe MRO facilities.[11] In 2014, Delta TechOps expanded its maintenance providership with Hawaiian Airlines with an integrated component exchange and repair program for 12 Boeing 767 aircraft.[12]

Training and support

In addition to MRO services and support, Delta TechOps also provides third-party operators with technical training, engineering support and inventory management. Delta TechOps aviation maintenance technicians (AMT) make up the majority of the company’s instruction and education corps.[13]

International reach

Delta TechOps maintains a quick-response Disabled Aircraft Recovery Team (D.A.R.T.) which provides worldwide aircraft on ground support.[13]

Aircraft serviced

Airbus: A220, A318, A319, A319neo, A320, A320neo A321, A321neo, A330, A330neo, A350XWB

Boeing: 717, 737 (Classic, NG), 747, 757, 767, 777, MD-11, MD-80[13][14]

Engines serviced

A Trent XWB in a Test Cell

Turbofan: BR715, CF34-3A/B/C, CF6-80A/A2/C2/E1, CFM56-3/5/7, PW1100G/1500G, PW2000, PW4000-94/100, Trent 1000, Trent 7000, Trent XWB

APU: GTCP 131-9B, GTCP 331-200[13]

Certifications

Delta TechOps has certified repair stations in the United States (FAA), the European Union (EASA) and other countries, including:[13]

  • USA: FAA – 121 Certified Repair Station No. DALA026A
  • USA: FAA – 145 Certified Repair Station No. DALR026A
  • EU: EASA – 145 Certified Repair Station No. EASA.145.4380
  • Argentina: DNA – 145 Approved Maintenance Organization No. 1-B-318
  • Bermuda: BDCA – Approved Maintenance Organization No. BDA/AMO/187
  • Brazil: ANAC – 145 Approved Maintenance Organization 0604-04/ANAC
  • Canada: TCCA/FAA – 145 Approved Maintenance Organization No. DALR026A
  • Chile: DGAC – 145 Approved Maintenance Organization No. E-110
  • China (PR): CAAC – 145 Approved Maintenance Organization No. F00100401
  • Indonesia: DGCA – 145 Approved Maintenance Organization No. 145/62000
  • Japan: JCAB – 145 Approved Maintenance Organization No. 192
  • Korea (Republic of): KCASA – 145 Approved Maintenance Organization No. 2005-AMO F06
  • Saudi Arabia: GACA – applied for
  • Singapore: CAAS – applied for
  • Trinidad & Tobago: TTCAA – 145 Approved Maintenance Organization No. TTAR/011
  • ISO 9001: Delta TechOps Component, Engine and Landing Gear, No. CERT-0025376

U.S. MRO service locations

While most of Delta TechOps' work is done at Hartsfield-Jackson Atlanta International Airport, other maintenance service locations include:[15]

References

  1. ^ "Profile on Delta TechOps". Centre for Aviation. Archived from the original on December 20, 2013.
  2. ^ Norris, Guy. "Delta TechOps Invests In New MRO Technology For Engines". Aviation Week.
  3. ^ "World's Top 10 Commercial Aviation MRO Companies | Market Research Blog". Market Research Reports® Inc. January 21, 2020. Retrieved April 9, 2023.
  4. ^ "Delta TechOps Revenue Will Approach $800 Million This Year". MRO-Network.com. Retrieved January 3, 2019.
  5. ^ a b c d e f "Technical Tours". National Science Foundation. Archived from the original on June 24, 2013. Retrieved June 3, 2013.
  6. ^ a b Jensen, David. "Commercial: Delta TechOps Rejuvenated". Aviation Today. Archived from the original on October 17, 2014. Retrieved June 11, 2013.
  7. ^ a b Lombardo, David (December 14, 2011). "Delta TechOps receives ISO 9001 Certification". AINonline.
  8. ^ Niles, Laura (September 23, 2009). "Delta TechOps Joins EPA's National Partnership for Environmental Priorities – Company commits to eliminating lead from machine shop operations and recycles 7,000 pounds of lead". EPA United States Environmental Protection Agency.
  9. ^ Mitchell, Mike (April 14, 2011). "Delta TechOps Expands Partnership With Evergreen Aviation Technologies". AvStop.Com. pp. aa.
  10. ^ Norris, Guy (August 2, 2012). "Delta TechOps Invests In New MRO Technology For Engines". Aviation Daily.
  11. ^ "Delta TechOps Selects EmpowerMX FleetCycle® Cloud for MRO ERP Solution".
  12. ^ "Delta TechOps Expands Maintenance Providership with Hawaiian Airlines". D.O.M Magazine. April 16, 2014.
  13. ^ a b c d e "Delta TechOps, What is Takes to Fly". Air Transport World. Archived from the original on November 8, 2012. Retrieved August 14, 2012. Cite error: The named reference "autogenerated3" was defined multiple times with different content (see the help page).
  14. ^ "Airframe Maintenance". Delta TechOps. Tuesday, May 19, 2020.
  15. ^ Jensen, David. "Delta TechOps Rejuvenated". Aviation Today. Archived from the original on October 17, 2014. Retrieved June 13, 2013.
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