Webhelp
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| Industry | IT consultancy, Customer relationship and Business process outsourcing |
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| Founded | 2000 in Paris (France) |
| Founder | Frédéric Jousset, Olivier Duha |
| Headquarters | 161, rue de Courcelles, 75017 Paris |
Number of employees | 100,000+ (2021)[1] |
| Website | www.webhelp.com |
Webhelp is a multi-national business process outsourcing and consultancy company headquartered in Paris.
History
Founded in June 2000 by Frédéric Jousset and Olivier Duha, Webhelp originally offered a real-time IT support services, before expanding into call center operations and business support.[citation needed]
In 2011, London-based private equity firm Charterhouse Capital Partners acquired a major stake in the company. In February 2013, the group purchased Falkirk call centre firm HEROtsc.[2]
In June 2016, Webhelp acquired GoExcellent, a Scandinavian customer experience firm which operates nine centers across Sweden, Finland, Norway and Denmark, and employs 1,700 people. This acquisition allowed for the launch of Webhelp Nordic, and increased Webhelp's projected 2016 turnover to an estimated $1 billion (725 million Euros).[3]
Today, Webhelp employs more than 100,000 people in over 50 countries.
References
- ^ "Webhelp.com". Webhelp.com. Retrieved 7 November 2016.
- ^ "Falkirk call centre firm HEROtsc sold to Webhelp Group". Retrieved 16 November 2016.
- ^ lefigaro.fr. "Webhelp rachète le groupe GoExcellent". Le Figaro. Retrieved 2016-11-07.