Webhelp
 | |
| Industry | Customer experience, consultancy and Business process outsourcing |
|---|---|
| Founded | 2000 in Paris (France) |
| Founder | Olivier Duha, Frédéric Jousset |
| Headquarters | 161, rue de Courcelles, 75017 Paris |
Number of employees | 100,000+ (2022)[1] |
Webhelp is an international business that designs, delivers, and optimizes unforgettable human experiences for today’s digital world. From sales to service, content moderation to credit management, Webhelp is an end-to-end partner across all B2C and B2B customer journeys.
Webhelp is currently owned by its management and Groupe Bruxelles Lambert [2](Euronext: GBLB), a global investment holding, as of November 2019.
History
Founding: 2000
In June 2000, Olivier Duha co-founded Webhelp with Frédéric Jousset, a former colleague from Bain & Company. Their initial ambition was to make searching the internet easier for everyone. That’s how the idea of a human search engine was born. Driven by an entrepreneurial mindset, this idea grew to pioneering exceptional customer experiences in today’s digital world.
Growth in the French market: 2000 to 2005
With Duha and Jousset at the helm, the business grew success in the French CRM market via a multi-disciplinary approach during the first five years. A unique best-shoring model matched the talents of great people to the needs of Webhelp’s clients, in a cost-effective and value creating manner. With innovation at the core, Webhelp designed technology-enabled solutions and invested heavily creating the best employee experience.
Success in France: 2005 to 2010
The next half decade saw Webhelp expand rapidly in both services and locations. By 2010, Webhelp was present in five countries offering a wide range of new services to its growing client base.
Duha also led the first acquisition in France, solidifying Webhelp’s market leadership in the French market.
Starting a decade of high growth: 2010 to 2015
The start of a decade of high growth. Webhelp opened new locations for clients, and welcomed many new members to the Webhelp family through five acquisitions, including its expansion into Northern Europe and the UK.
Under Duha’s lead, Webhelp continued to develop its range of services. Webhelp then became a business solutions partner serving over 500 brands and covering the end-to-end customer journey.
Path to global leadership: 2016 to 2019
On Webhelp’s path towards global leadership, it became the number player in Europe, supported by a significant acquisition in Spain and Germany. Webhelp also made strategic acquisitions in technology and services, strengthening its digital offerings and transformational capabilities. As passionate game-changers, we continued to innovate while maintaining our unique culture.
Celebration of 20 Years: 2020 – Present:
Webhelp celebrated its 20th anniversary with a new global brand, reinforcing its unique positioning and our vision to make business more human. After two decades in, Webhelp has maintained agility, a disruptive mindset, and the ambition of being the biggest start up in the world.
Today, Webhelp employs over one hundred thousand passionate game-changers from hundreds of locations in over 55 countries, serving thousands of clients and their brands and customers.
References
- ^ "Webhelp.com". Webhelp.com. Retrieved 22 February 2022.
- ^ "Webhelp.com | Groupe Bruxelles Lambert enters into exclusive negotiations for the acquisition of the Webhelp group". Webhelp.com. 2019-07-08. Retrieved 2022-03-02.