Webhelp
 | |
| Industry | Customer experience, consultancy and Business process outsourcing |
|---|---|
| Founded | 2000 in Paris (France) |
| Founder | Olivier Duha, Frédéric Jousset |
| Headquarters | 161, rue de Courcelles, 75017 Paris |
Number of employees | 100,000+ (2022)[1] |
Webhelp is a business process outsourcing and consultancy company headquartered in Paris.
History
Founded in June 2000 by Frédéric Jousset and Olivier Duha, Webhelp originally offered a real-time IT support services, before expanding into call center operations and business support.[citation needed]
In 2011, London-based private equity firm Charterhouse Capital Partners acquired a major stake in the company. In February 2013, the group purchased Falkirk call centre firm HEROtsc.[2]
In June 2016, Webhelp acquired GoExcellent, a Scandinavian customer experience firm which operates nine centers across Sweden, Finland, Norway and Denmark, and employs 1,700 people. This acquisition allowed for the launch of Webhelp Nordic Region, and increased Webhelp's projected 2016 turnover to an estimated $1 billion (725 million Euros). In 2021, Webhelp Nordic Region employs over 5000 employees in the Nordic and Baltic countries, Spain and Ukraine.[3]
References
- ^ "Webhelp.com". Webhelp.com. Retrieved 22 February 2022.
- ^ "Falkirk call centre firm HEROtsc sold to Webhelp Group". Retrieved 16 November 2016.
- ^ lefigaro.fr. "Webhelp rachète le groupe GoExcellent". Le Figaro. Retrieved 2016-11-07.