Comparison of usability evaluation methods
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Usability testing methods aim to evaluate the ease of use of a software product by its users. As existing methods are subjective and open to interpretation, scholars have been studying the efficacy of each method [1][2][3] and comparing which one may be the most appropriate in fields like e-learning,[4] e-commerce,[5] mobile applications,[6] insurance websites.[7]
| Evaluation Method | Evaluation Method Type | Applicable Stages | Description | Advantages | Disadvantages |
|---|---|---|---|---|---|
| Think aloud protocol | Testing | Design, coding, testing and release of application | Participants in testing express their thoughts on the application while executing set tasks |
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| Remote Usability testing | Testing | Design, coding, testing and release of application | The experimenter does not directly observe the users while they use the application though activity may be recorded for subsequent viewing |
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| Focus groups | Inquiry | Testing and release of application | A moderator guides a discussion with a group of users of the application |
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| Interviews | Inquiry | Design, coding, testing and release of application | The users are interviewed to find out about their experience and expectations |
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| Cognitive walkthrough | Inspection | Design, coding, testing and release of application | A team of evaluators walk through the application discussing usability issues through the use of a paper prototype or a working prototype |
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| Pluralistic walkthrough | Inspection | Design | A team of users, usability engineers and product developers review the usability of the paper prototype of the application |
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References
- ^ Genise, Pauline (August 28, 2002.). "Usability Evaluation: Methods and Techniques". University of Texas.
{{cite web}}: Check date values in:|date=(help); Missing or empty|url=(help) - ^ Dhouib, A.; Trabelsi, Abdelwaheb; Kolski, C.; Neji, M. (2016). "A classification and comparison of usability evaluation methods for interactive adaptive systems". 2016 9th International Conference on Human System Interactions (HSI). doi:10.1109/HSI.2016.7529639.
- ^ Hocko, Jennifer M. (2002). "Paper 2: the Reliability of Usability Evaluation Methods Reliability of Usability Evaluation Methods Heuristic Evaluations".
{{cite journal}}: Cite journal requires|journal=(help) - ^ Vukovac, Dijana Plantak; Kirinic, V.; Klicek, B. (2010). "A Comparison of Usability Evaluation Methods for e- Learning Systems". doi:10.2507/daaam.scibook.2010.27.
{{cite journal}}: Cite journal requires|journal=(help) - ^ Hasan, L.; Morris, Anne; Probets, S. (2012). "A comparison of usability evaluation methods for evaluating e-commerce websites". Behav. Inf. Technol. doi:10.1080/0144929X.2011.596996.
- ^ Mathur, P.; Chande, Swati V. (2020). "Empirical Investigation of Usability Evaluation Methods for Mobile Applications Using Evidence-Based Approach". doi:10.1007/978-981-15-0128-9_9.
{{cite journal}}: Cite journal requires|journal=(help) - ^ Chen, W.; Paul, A.; Kibaru, Francis; Ma, Y.; Saparova, D. (2015). "Two-Phase Usability Evaluation of Insurance Website Prototypes". Int. J. E Bus. Res. doi:10.4018/IJEBR.2015010101.