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Draft:Comfort Inn and Suites

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Comfort Inn and Suites
IndustryHospitality
Founded1981[1]
Number of locations
2159 (as of December 31, 2024)[2]
Area served
Worldwide[2]
OwnerChoice Hotels
Websitewww.choicehotels.com/comfort-inn/

Comfort is an upper-midscale hotel chain launched by Choice Hotels in 1981.[1] Comfort currently operates three franchise formats: Comfort Inns, Comfort Suites, and Comfort Inn & Suites.[3] Competitor brands include Fairfield Inn & Suites, Holiday Inn Express, and Hampton Inn.[2]

History

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Comfort was founded by Quality Inns International (now Choice Hotels) in 1981, targeting family vacationers, commercial travelers, and senior citizens.[1] It was one of the first attempts to employ market segmentation in the hotel industry.[4] The first Comfort location was a refurbished property in Atlanta, previously known as the “Tech Motel” due to its proximity to Georgia Tech.[5]

By the end of the 1980s, there were a total of 860 Comfort locations.[1] In 1998, Charles A. Ledsinger, Jr. was appointed as CEO and president of Choice Hotels, and outlined a new standardization plan across franchisees.[6] The same period saw international growth for Comfort, including a growing presence in the Middle East.[7] In 2003, the brand further extended its presence to New Zealand, converting properties of the Melbourne-based Flag Choice Hotels, of which Choice was a parent.[8]

In 2013, Comfort embarked on a brand refresh. In addition to a $40 million property improvement incentive program[9], Choice Hotels removed around 600 underperforming hotels from the Comfort franchise, prompting a 0.6% year-over-year reduction in net room count by the end of 2015.[10] In 2018, Comfort refreshed its logos so the Comfort Inn, Comfort Suites, and Comfort Inn & Suites brands would fall under the same design umbrella.[11]

Recent Developments

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Comfort has recently seen a focus on new construction. By early 2019, the development pipeline numbered almost 300, of which new constructions accounted for 80%.[12]

In 2021, Choice Hotels introduced another new prototype hotel for Comfort, emphasizing multi-purpose areas. The first location opened in 2023 near the Mark Twain National Forest in Mountain Grove, Missouri.[13] In 2025, an updated version of the prototype was released, incorporating an additional three guest rooms within the same building footprint.[14]

See also

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References

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  1. ^ a b c d Jakle, John A.; Sculle, Keith A.; Rogers, Jefferson S. (1996). The Motel In America. Baltimore, Maryland: The John Hopkins University Press. p. 165. ISBN 0-8018-5383-4.
  2. ^ a b c "10-k for 2024". www.sec.gov. Retrieved June 30, 2025.
  3. ^ "Comfort Inn & Suites Franchise Cost & Opportunities 2025 | Franchise Help". Franchise Help. Retrieved June 25, 2025.
  4. ^ Jakle, John A.; Sculle, Keith A.; Rogers, Jefferson S. (1996). The Motel In America. Baltimore, Maryland: The John Hopkins University Press. p. 154. ISBN 0-8018-5383-4.
  5. ^ "Article clipped from The Atlanta Constitution". The Atlanta Constitution. July 15, 1981. p. 11. Retrieved June 24, 2025.
  6. ^ Covell, Jeffrey L. (2007). Pederson, Jay P. (ed.). International Directory of Company Histories. Vol. 83. Farmington Hills, Michigan: St. James Press (Gale, Cengage Learning group). pp. 82–83. ISBN 978-1-55862-587-7.
  7. ^ "Choice Hotels to Expand in Africa & Middle East". hospitalitynet.org. March 25, 1999. Retrieved June 24, 2025.
  8. ^ "Choice Hotels International Launches Comfort Inn, Quality and Clarion Brands in New Zealand". hospitalitynet.org. September 13, 2003. Retrieved June 25, 2025.
  9. ^ "Choice Launches $40 Million Property Improvement Incentive Program to Accelerate Comfort Brand Refresh". hotelnewsresource.com. May 15, 2013. Retrieved June 25, 2025.
  10. ^ "Choice's Comfort 'rejuvenation' Gains Momentum". CoStar. November 2, 2015. Retrieved June 25, 2025.
  11. ^ "Comfort Brand Unveils New Logo at Choice Hotels' Annual Convention". Lodging. May 3, 2018. Retrieved June 25, 2025.
  12. ^ "Comfort Brand Continues U.S. Expansion Amid Transformation". Hotel Business. March 20, 2019. Retrieved June 25, 2025.
  13. ^ "Choice Hotels opens first Comfort hotel with Rise & Shine prototype". Hotels. October 30, 2023. Retrieved June 27, 2025.
  14. ^ "Choice Hotels Introduces Prototypes for Comfort and Country Inn". Lodging. March 18, 2025. Retrieved June 27, 2025.