Amdocs

Amdocs branch in Haifa

Amdocs Vorlage:Nyse, headquarters in Chesterfield, Missouri, is a provider of software and services for Billing, CRM and OSS systems. Its traditional clients are Telecommunications "Tier-1" and "Tier-2" providers such as AT&T Mobility, Cable One, Cablevision, Comcast, DirecTV, Jupiter Communications, Sprint-Nextel, T-Mobile, Sensis, and Vodafone. In recent years, Amdocs has moved to providing solutions for financial-oriented companies. The company also offers outsourced customer service and data center operations.

Amdocs was originally spun off from the "Aurec Group" (from lat. Aurum - gold), established by Morris Kahn, and dealt only with directory services, e.g. Yellow Pages (in Israel, the name is translated as Golden Pages). Other spinoffs from the parent-company were also given similar names: the former cable television provider Golden Channels (now amalgamated into Hot), an internet service provider named 'Golden Lines, and AIG Golden (a joint venture with the AIG insurance company

In the early 2000's, Amdocs branched out into the financial services industry with the Dutch bank ABN AMRO, its first major non-telco customer. Amdocs also has its own consulting division called the Amdocs Consulting Division with offices worldwide.

Amdocs has development centres in many countries, including Israel, India, the USA, Cyprus, the Czech Republic, Ireland and Brazil; DVCI (Development Center India), one of the companies major centres, was established in Pune, India in 2004. Worldwide personnel number over 17,000.

Amdocs main products are centred around Integrated Customer Management (ICM); the components include a complete product and service suite including products for CRM (formely Clarify), customer 'self-service', Ensemble, Enabler, and BOSS Suite (formely Cramer).

In February 2008, Amdocs launched the industry's first Customer Experience Systems Innovation "CES 7.5", codenamed Italy, which it claims will help telecommunication giants to transform their businesses into next generation customer centered organizations.

Internally, Amdocs is divided into different groups:

1. PBG Group - (Product Business Group) divided into product business units: OSS, Revenue Management, Customer Management, and Advertising, Content and Entertainment.

2. Delivery Group - in charge of customizing and delivering the Amdocs products to its customers,

Dov Baharav replaced Avi Naor, as Amdocs' CEO, as of 2002.

Acquisitions

Amdocs purchased DST Innovis, a vendor providing end-to-end customer care and billing for broadband, cable, and satellite operators.

In October 2001, Amdocs purchased the Clarify CRM system from Nortel Networks. [1]

Amdocs purchased Qpass in April 2006, a Seattle-based company with an Austrian subsidiary that provides market-leading solutions to accelerate growth of digital commerce by enabling the marketing and merchandising of digital goods and services and by facilitating multi-party value chain business relationships. The acquisition cost Amdocs a reported US$275 million.

In August 2006, Amdocs purchased Cramer Systems, a Bath, UK based company that provides market-leading OSS (Operations Support Systems) solutions to telecom operators. The acquisition was reported at US$375 million. This complements Amdocs' leading capabilities in BSS and allowed it to become one of very few companies claiming to offer a complete BSS/OSS product suite. Cramer Systems, combined with existing Amdocs OSS software groups, is now the OSS Division.

In November of 2006, Amdocs purchased Moria, a small Canadian software firm, known for its innovation in the field of account billing services.

In January 2007, Amdocs purchased SigValue, an Israeli based vendor of prepaid billing systems for mobile operators based in low cost markets, which have been growing rapidly.

In April 2008, Amdocs purchased JacobsRimell, the UK based provider of User-Centric service fulfillment solutions.

Gallery

• Logo used in early 1990s
  Logo used in early 1990s
• Logo used in late 1990s and early 2000s
  Logo used in late 1990s and early 2000s

External links

• Amdocs homepage